Lead Gaming Floor Supervisor

Churchill Downs Incorporated; Salem (NH); On-site; USD 90,000 - 115,000; Full time

Job summary

Churchill Downs Incorporated in Salem, NH seeks an experienced gaming operations leader to manage room policies and table game oversight. You will supervise dealers, cashiers, and guests, ensuring accurate daily counts and compliant closing procedures.

Responsibilities include ruling on gaming issues, documenting incidents, and maintaining floor discipline while coordinating with security for safety and efficiency. Applicants should have HR leadership experience and solid MS Office skills.

Qualifications

• Proven management and leadership in HR operations.
• Excellent verbal and written communication abilities.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Facilitates the room's policies, procedures and operations during their shift.
• Oversees dealers, cashiers, staff and guests during shift.
• Performs daily count procedures per state and property guidelines.
• Executes daily closing of the room per policies and procedures.
• Makes final decisions on all gaming rulings.
• Documents required paperwork (CTRs, W-2G, incidents).
• Oversees poker and table games for fair play and compliance.
• Monitors floor activity to adjust staffing and offerings for revenue.
• Ensures compliant operations and space utilization on the floor.
• Ensures facilities and equipment are available and functioning.
• Collaborates with security for guest and asset safety.
• Performs other duties as assigned.

Skills

Management & leadership

Communication skills

Interpersonal skills

Organizational skills

Gaming systems knowledge

Regulatory compliance

MS Office proficiency

Education

High school diploma

Associate's Degree in Business Administration/Hospitality

Tools

Microsoft Office Suite

Job description

Churchill Downs Incorporated in Salem, NH seeks an experienced gaming operations leader to manage room policies and table game oversight. You will supervise dealers, cashiers, and guests, ensuring accurate daily counts and compliant closing procedures.

Responsibilities include ruling on gaming issues, documenting incidents, and maintaining floor discipline while coordinating with security for safety and efficiency. Applicants should have HR leadership experience and solid MS Office skills.