Shift Supervisor, Gaming-NonEx

Chasers Poker Room; Foster Corners (NH); On-site; USD 70,000 - 100,000; Full time

Job summary

Chasers Poker Room in Salem, NH, operated by Churchill Downs Inc., seeks an experienced operations leader to oversee poker and table games, supervise dealers and cashiers, and ensure compliance with gaming regulations. The role requires strong leadership, accurate daily counts, and effective communication with security and staff.

Responsibilities include final game rulings, documentation of required reports, and optimizing floor layout for revenue while maintaining high customer service

Qualifications

• Demonstrated management and leadership skills in human resources operations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.

Responsibilities

• Facilitates the policies, procedures and operations of the room for their shift.
• Oversees dealers, cashiers, property and customers during their shift.
• Performs daily count procedures in accordance with guidelines.
• Closes the room according to policies and procedures.
• Makes final decisions for all gaming related rulings.
• Documents paperwork such as CTRs, Player Bans, Incident Reports, W-2Gs.
• Oversees operation of poker and table games ensuring fair play and regulatory compliance.
• Monitors floor activity to maximize revenue and customer satisfaction.
• Circulates floor to ensure staff compliance and optimize space utilization.
• Ensures facilities and equipment are available and functioning.
• Collaborates with security for safety of guests and assets.
• Performs other duties as assigned.

Skills

Management

Leadership

Communication

Customer Service

Organization

Gaming Systems

Regulations

MS Office

Education

High School Diploma

Associate's Degree in Business Administration / Hospitality Management

Job description

Right off Route 93 in Salem, New Hampshire, this intimate yet vibrant poker room is a premier gaming destination owned and operated by Churchill Downs Inc., a name synonymous with excellence in the gaming and entertainment industry. The facility features professionally managed poker tables offering daily cash games, creating an engaging environment for players of all skill levels.

Beyond poker, the room offers a well-rounded gaming experience with Blackjack tables, Roulette tables, and popular specialty games including Ultimate Texas Hold’em, Spanish 21, and Run’Em Twice. The venue combines the thrill of live table action with the professionalism and hospitality expected from a Churchill Downs property, making it a standout location for gaming enthusiasts in southern New Hampshire and the greater Boston area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitates the policies, procedures and operations of the room for their shift.
• Responsible for the oversight of dealers, cashiers, property and customers during their shift.
• Responsible for knowing/performing the daily count procedure in accordance with property and state guidelines.
• Responsible for knowing/performing the daily closing of the room in accordance with our policies, and procedures in place.
• Making final decisions for all gaming related rulings.
• Responsible for properly documenting any paperwork that is needed throughout the shift, such as, CTR’s, Player Bans, Incident Reports, W-2G’s etc.
• Oversees the operation of poker and all table games, including blackjack, roulette, and various novelty games, ensuring fair play, accuracy in payouts, and compliance with gaming regulations.
• Monitors gaming floor activity, adjusting staffing levels and game offerings as needed to maximize revenue and customer satisfaction
• Circulates the gaming floor to ensure staff maintains compliant operations as well as optimize space utilization to maximize revenue potential
• Ensures facilities and equipment are available and functioning
• Collaborates with security to ensure the safety and security of guests, employees, and assets.
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Demonstrated management and leadership skills in human resources operations
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Knowledge of gaming computer systems, programming, and maintenance
• Knowledge of gaming regulations, compliance requirements, and best practices
• Proficient with Microsoft Office Suite or related software

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Associate's Degree in Business Administration, Hospitality Management, or related field preferred
• Three to five years of progressive experience in gaming operations management
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 25 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.