Lead Gaming Compliance & Training Agent

Massachusetts Gaming Commission; Springfield (MA); On-site; USD 82,000 - 101,000; Full time

Job summary

Massachusetts Gaming Commission is seeking a Supervising Gaming Agent at MGM Springfield to coach Gaming Agents I and II, oversee daily activities, and review inspections and reports. The role reports to the Casino Regulatory Manager and the Assistant CRM with a focus on compliance, education, and policy development.

Requirements include a high school diploma with 8+ years in office or casino settings and 4+ years in casino regulation; a Bachelor's degree is preferred.

Qualifications

• High school diploma or equivalent with 8+ years in office or casino environment.
• Minimum 4 years in a casino or casino regulatory agency.
• Bachelor's degree is preferred.

Responsibilities

• Support the Casino Regulatory Manager (CRM) and Assistant Casino Regulatory Manager (ACRM) at the property with the creation of policies, procedures, and regulations and oversee the monitoring of casino and hotel activities (if applicable), with an emphasis on revenue and gaming operations.
• Collaborate with the Casino Regulatory Manager, Assistant Casino Regulatory Manager, and fellow Supervisors to prepare and offer education and training to Gaming Agents I & II
• Review and assist in resolving disputes from the public, licensees, and other gaming officials.
• Identify deficiencies in the casino's internal controls. Provide input into the review of gaming floor and back of house change requests and new gaming layouts ensuring compliance.
• Maintain a foundational knowledge of casino gaming regulations and rules.
• Participate in frequent check-ins with the Casino Regulatory Manager and Assistant Casino Regulatory Manager to identify, investigate, and report insight of compliance issues, include suggestions for corrective action, if needed.
• Provide input to the Casino Regulatory Manager and Assistant Casino Regulatory Manager in the evaluation process for Gaming Agent I and Gaming Agent II.
• Assist the Casino Regulatory Manager and Assistant Casino Regulatory Manager with assigning monthly Regulatory Reviews, Slot Audits, and Table Game Reviews to Gaming Agents I & II.

Skills

Gaming rules & controls

Investigations

Leadership & mentoring

Independent work

Microsoft Office

Diversity & inclusion

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Massachusetts Gaming Commission is seeking a Supervising Gaming Agent at MGM Springfield to coach Gaming Agents I and II, oversee daily activities, and review inspections and reports. The role reports to the Casino Regulatory Manager and the Assistant CRM with a focus on compliance, education, and policy development.

Requirements include a high school diploma with 8+ years in office or casino settings and 4+ years in casino regulation; a Bachelor's degree is preferred.