Supervising Gaming Agent

Commonwealth of Massachusetts; Springfield (MA); On-site; USD 82,000 - 101,000; Full time

Job summary

The Supervising Gaming Agent at MGM Springfield reports to the Casino Regulatory Manager and oversees Gaming Agent I & II, providing coaching, training, and job development. Daily oversight includes review of reports and inspections to ensure completeness and compliance.

Applicants should possess extensive knowledge of casino rules, internal controls, and regulatory practices, with strong leadership, investigative, and MS Office skills. This is a full-time on-site role in Springfield, MA.

Qualifications

• Experience in casino environment or regulatory agency.
• Knowledge of gaming regulations and internal controls.
• Ability to lead, coach and mentor teams.
• Proficient with MS Office (Outlook, Word, Excel).
• Strong investigative and reporting skills.

Responsibilities

• Coach and mentor Gaming Agent I & II and assist policy development.
• Review reports and inspections for completeness and compliance.
• Resolve disputes from the public and licensees.
• Identify deficiencies in internal controls and review layout changes.
• Maintain foundational knowledge of casino gaming rules and regulations.
• Support regulatory reviews and audits with the team.
• Participate in evaluations of Gaming Agents I & II.

Skills

Gaming equipment & rules knowledge

Regulatory investigations

Leadership & mentoring

Independent work

Microsoft Office Proficiency

Diversity & inclusion

Education

High school diploma + 8 yrs office/casino exp

Bachelor’s degree preferred

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Supervising Gaming Agent (260006CR)

Job Description

Supervising Gaming Agent - (260006CR)

Description

The Supervising Gaming Agent works under the direction of the Casino Regulatory Manager and/or the Assistant Casino Regulatory Manager and is responsible for assisting in the coaching, mentoring, training, and job development of Gaming Agent I and Gaming Agent II. This position has first line oversight into the daily activities of Gaming Agents I and Gaming Agents II reviewing reports and inspections for completeness.

Location: MGM Springfield

The shift for this position is : Saturday – Tuesday, 6pm-4am The Days off are: Wednesday, Thursday, and Friday

Duties and responsibilities include, but are not limited to, the following:

• Support the Casino Regulatory Manager(CRM) and Assistant Casino Regulatory Manager (ACRM)at the property with the creation of policies, procedures, and regulations and oversee the monitoring of casino and hotel activities (if applicable), with an emphasis on revenue and gaming operations.
• Collaborate with the Casino Regulatory Manager, Assistant Casino Regulatory Manager, and fellow Supervisors to prepare and offer education and training to Gaming Agents I & II
• Review and assist in resolving disputes from the public, licensees, and other gaming officials.
• Identify deficiencies in the casino’s internal controls. Provide input into the review of gaming floor and back of house change requests and new gaming layouts ensuring compliance.
• Maintain a foundational knowledge of casino gaming regulations and rules of the games.
• Participate in frequent check‑ins with the Casino Regulatory Managerand Assistant Casino Regulatory Manager to identify, investigate, and report insight of compliance issues, include suggestions for corrective action, if needed.
• Provide input to the Casino Regulatory Manager and Assistant Casino Regulatory Manager in the evaluation process for Gaming Agent I and Gaming Agent II.
• Assist the Casino Regulatory Manager and Assistant Casino Regulatory Manager with assigning monthly Regulatory Reviews, Slot Audits, and Table Game Reviews to Gaming Agents I & II.

Qualifications

Qualifications

Skills and Qualifications:

• Demonstrated expertise of gaming equipment, rules of the games, count room operations, casino gaming regulations, and internal controls, casino surveillance and security operations
• Working knowledge and familiarity with or exposure to criminal and/or regulatory investigative techniques, principles, and procedures
• Demonstrated leadership and mentoring abilities
• Ability to work independently with little to no supervision
• Proficient with Microsoft Office applications, including Outlook, Word, and Excel
• Supports a diverse workforce

Experience, Education, and Training:

• High school diploma or equivalent and a minimum of eight years working in an office or casino environment, with a minimum of four years of experience in a casino or casino regulatory agency; or an equivalent combination of education and experience.
• Bachelor’s degree is preferred

The successful candidate in this position has passed an extensive background check conducted by the Massachusetts State Police. It includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in‑person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

Primary Location

United States-Massachusetts-Springfield - 101 State Street

Job

Public Safety

Agency

Massachusetts Gaming Commission

Schedule

Full-time

Shift

Multiple

Job Posting

Sep 17, 2026, 5:09:59 PM

Number of Openings

1

Salary

82,000.00 - 101,000.00 Yearly

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