Gaming Agent, EBH

Massachusetts Department of Public Health; Everett (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Massachusetts Gaming Commission is hiring a Gaming Agent I (EBH). The role involves reviewing casino revenue activities, maintaining relationships with operators, and coordinating with law enforcement.

The agent conducts investigations, prepares detailed reports, and participates in hearings as required. Qualifications include a high school diploma or bachelor’s degree with 3+ years in an office or casino environment, plus strong communication and MS Office skills.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and the ability to receive instruction from multiple supervisors.
• Strong organizational skills.
• Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint

Responsibilities

• Assist Supervising Gaming Agents with policy and procedure development.
• Observe casino operations and records to monitor revenue and compliance.
• Review and audit casino records to identify deficiencies in internal controls.
• Observe gaming floor for suspicious activity and review slot activity.
• Track and report on reviewed items; report noncompliance and cooperate with law enforcement.
• Provide testimony in hearings or court proceedings when needed.
• Listen to concerns from patrons and collaborate with licensees and gaming officials to resolve complaints.

Skills

Verbal & written communication

Listening skills

Organizational skills

MS Office proficiency

Education

Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Office

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Gaming Agent, EBH (260006NP)

Job Description

Gaming Agent, EBH - ( 260006NP )

Description

Under the direction of the Supervising Gaming Agents, the Gaming Agent I reviews the activities of a licensed gaming facility, with a focus on certifying revenue. The individual is responsible for establishing and maintaining professional relationships with the operators and managers of the casinos and maintaining constant communication with Supervisors in their assigned casino. The Gaming Agent I also works closely with federal, state, and local law enforcement agencies. The Gaming Agent I conducts regulatory investigations and prepares complex, detailed reports.

Duties may include, but are not limited to, the following:

• Assist Supervising Gaming Agents with the recommendation and creation of policies and procedures within the IEB’s Gaming Agent unit.

Observe operations and records of the casino property, including:

• Monitor activities in the count room and cage for the purpose of monitoring revenue and compliance with regulations and applicable laws
• Review and audit casino records, including accounting records for the purpose of identifying deficiencies and inconsistencies in casino internal controls
• Observe the gaming floor for suspicious activity
• Review slot machine activity for inconsistencies in functionality

Track and report on all items reviewed:

• Report any instances of noncompliance and participate in IEB investigations into these matters.
• Cooperate with officers assigned to the Gaming Enforcement Unit and other members of law enforcement as needed on investigations into and prosecution of criminal activity.
• When necessary, provide testimony in hearings or court proceedings.

• Listen to concerns and complaints from patrons and members of the public and collaborate with licensees and other gaming officials, and/or law enforcement to resolve those complaints.

Qualifications

Required Skills:

Strong verbal and written communication skills.

Excellent listening skills and the ability to receive instruction from multiple supervisors.

Strong organizational skills.

Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint

Minimum Experience, Education, and Training:

High school diploma or equivalent and minimum three years working in an office or casino environment; or a bachelor’s degree; or an equivalent of education and experience.

A successful candidate for this position has passed an extensive background check conducted by the Massachusetts State Police. The background check includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in-person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

Job

Public Safety

Agency

Massachusetts Gaming Commission

Schedule

Full-time

Shift

Day

Job Posting

Sep 29, 2026, 3:06:17 PM

Number of Openings

1

Salary

60,000.00 - 75,000.00 Yearly

If you have Diversity, Affidative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Latonya Atkins-Johnson - 6179798493

Bargaining Unit : 000-Unclassified

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No