Lead Funeral Services Director: Compassionate Care & Growth

Serenity Funeral Home; Alabama; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus structure

Job summary

Serenity Funeral Home is seeking a Managing Funeral Director to lead our funeral services team with professionalism and empathy. You will oversee all arrangements, coordinate memorial services, and ensure families receive personalized support during difficult moments.

This role offers leadership of a fully integrated operation, strong community ties, and a robust bonus structure. Join a locally owned organization focused on dignity, respect, and exceptional customer service.

Qualifications

• Licensed Funeral Director with Alabama reciprocity or license
• 5+ years of management in the funeral service business
• Strong leadership, supervisory, or managing experience
• Excellent communication, organizational, and problem-solving skills
• Experience in coordinating memorial services and event planning
• Familiarity with sanitation standards and safety protocols in funeral homes

Responsibilities

• Supervise and lead funeral directors, funeral assistants, and support staff
• Manage schedules, on-call rotations, and service coverage
• Coach team members to deliver exceptional service and meet performance goals
• Meet with families to plan funeral, cremation, and memorial services
• Lead and supervise the funeral services team to deliver outstanding support and care for grieving families
• Provide bereavement support to families with empathy and clarity
• Manage event planning for memorial services, ensuring flawless execution
• Ensure compliance with health and safety regulations related to sanitation and heavy lifting
• Maintain accurate records of all funeral arrangements and service details
• Support sales efforts by explaining service options to families
• Monitor KPIs such as case average, service mix, and preneed production

Skills

Leadership

People management

Customer service

Communication skills

Problem-solving

Event planning

Attention to detail

Safety compliance

Education

Licensed Funeral Director license (Alabama)

Tools

MS Outlook

MS Word

MS Excel

CRM software

Funeral home A/V equipment

Job description

Serenity Funeral Home is seeking a Managing Funeral Director to lead our funeral services team with professionalism and empathy. You will oversee all arrangements, coordinate memorial services, and ensure families receive personalized support during difficult moments.

This role offers leadership of a fully integrated operation, strong community ties, and a robust bonus structure. Join a locally owned organization focused on dignity, respect, and exceptional customer service.