Lead Fulfillment Technician - Memphis, TN

StateServ; Memphis (TN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Package

Growth Opportunities

Career Advancement

Team Culture

Technology Solutions

Higher Calling

Job summary

Dragonfly Health seeks a Lead Fulfillment Technician to coordinate daily prescription fulfillment and ensure timely, accurate processing. You will guide technicians, troubleshoot workflows, and collaborate with pharmacists to optimize operations.

The role requires an active Pharmacy Technician license and at least 1 year of experience, with leadership or training experience viewed favorably. This is a dynamic role within a growing home-healthcare platform.

Qualifications

• Active and unrestricted Pharmacy Technician license in the dispensing state.
• At least 1 year of Pharmacy Technician experience.
• Strong knowledge of pharmacy fulfillment workflows and technician responsibilities.

Responsibilities

• Coordinate daily fulfillment workflow, priorities, and coverage to ensure prescriptions are processed safely, accurately, and on time.
• Monitor workload and adjust technician assignments and workstation coverage as needed.
• Remain hands-on in fulfillment and serve as a resource for workflow questions and complex processing issues.
• Troubleshoot operational challenges, workflow interruptions, system issues, and barriers to timely fulfillment.
• Support onboarding, training, and ongoing development of Fulfillment Technicians.
• Partner with supervisors and pharmacists on scheduling needs, initiatives, special projects, and process improvements.
• Maintain proficiency across fulfillment functions to assist and ensure continuity of pharmacy operations.

Skills

Pharmacy technician license

Pharmacy fulfillment workflows

Leadership/Training experience

Communication skills

Tools

Pharmacy systems

Job description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry's first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we're making on the industry, our people, and the lives we touch. We are a guiding force for what's ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Pay
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.

What you will do

• Help coordinate daily fulfillment workflow, priorities, and coverage to ensure prescriptions are processed safely, accurately, and on time.
• Monitor workload throughout the shift and help adjust technician assignments and workstation coverage as business needs change.
• Remain hands-on in fulfillment while serving as a go-to resource for workflow questions and more complex processing issues.
• Troubleshoot operational challenges, workflow interruptions, system issues, and other barriers that could impact timely fulfillment.
• Support onboarding, training, and ongoing development of Fulfillment Technicians while reinforcing standard processes and quality expectations.
• Partner with supervisors and pharmacists on scheduling needs, operational initiatives, special projects, and process improvements.
• Maintain proficiency across fulfillment functions so you can step in where needed and help ensure continuity of pharmacy operations

What we look for

• Active and unrestricted Pharmacy Technician license in the state of dispensing.
• At least one year of Pharmacy Technician experience.
• Strong working knowledge of pharmacy fulfillment workflows and technician responsibilities.
• Previous experience as a lead, trainer, subject-matter resource, or go-to team resource is preferred.
• Strong communication, organization, and prioritization skills with the ability to operate effectively in a fast-paced environment.
• A self-motivated, dependable team player who can work with limited direction, exercise sound judgment, and adapt to changing workflow needs.

Why Lead Fulfillment Technicians are important

Our Lead Fulfillment Technicians help turn a busy pharmacy operation into a coordinated, dependable team effort. By keeping workflow organized, solving problems as they arise, developing fellow technicians, and stepping in wherever support is needed, this role helps ensure medications are processed safely, accurately, and on time for the patients and customers who depend on us. It's an opportunity to expand your impact beyond your own workload and play a meaningful role in the performance and consistency of the entire fulfillment team.

Let's soar together

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.