Mail Operations Pharmacy Technician 4 - Memphis, TN

StateServ; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

StateServ is seeking a Pharmacy Technician to support daily fulfillment, dispensing and inventory in a fast-paced facility.

The role requires a CPhT credential, high school diploma, and at least 1 year of experience in a pharmacy fulfillment setting; leadership experience is preferred.

You will train staff, ensure regulatory compliance, use pharmacy software, and help with extended hours when needed.

Qualifications

• High school diploma or GED required.
• Active Certified Pharmacy Technician (CPhT) credential required in good standing.
• Minimum of 1 year of experience as a pharmacy technician in a fulfillment or production-based environment.
• Demonstrated working knowledge of pharmacy fulfillment.
• Previous lead or mentoring experience preferred.

Responsibilities

• Monitor and manage daily fulfillment workflow to ensure timely dispensing and shipping of prescriptions.
• Oversee fulfillment technicians during shifts and provide support in real-time.
• On-the-job training for new and existing staff to ensure understanding of SOPs and quality expectations.
• Ensure adherence to regulatory requirements, SOPs, and internal policies; report policy violations or quality concerns.
• Promote a clean, organized, and safe working environment.
• Identify opportunities to improve efficiency, reduce errors, and streamline workflow processes.
• Participate in and support fulfillment operations projects and strategic initiatives.
• Cross-train in various fulfillment areas to provide operational flexibility and coverage.
• Perform technician duties as needed, including dispensing and inventory management.
• Utilize pharmacy software and fulfillment systems to monitor workflows and generate reports.
• Assist with non-routine tasks including system troubleshooting and escalation of customer service issues.

Skills

Microsoft Office

Pharmacy software

Workflow management

Communication skills

Teamwork

Education

High school diploma or GED

CPhT credential

Tools

Pharmacy software systems

Job description

Essential Functions

1. Monitor and manage daily fulfillment workflow to ensure timely dispensing and shipping of prescriptions. Allocate resources and adjust staffing coverage to align with changing business needs. Resolve workflow disruptions or operational challenges in real-time. Support management with pharmacy closing duties and end-of-day operations.
2. Lead by example and foster a positive, high-performance work culture. Oversee fulfillment technicians during their shifts and provide support in real-time.
3. Conduct on-the-job training for new and existing staff to ensure understanding of SOPs and quality expectations. Provide ongoing feedback and support performance management initiatives. Collaborate with supervisors to identify technician development opportunities and ensure adequate shift coverage.
4. Ensure adherence to all regulatory requirements, SOPs, and internal policies. Assist with documenting and reporting any policy violations or quality concerns to supervisors. Monitor technician compliance with product outdate assignments and accuracy checks.
5. Promote and support a clean, organized, and safe working environment.
6. Identify opportunities to improve efficiency, reduce errors, and streamline workflow processes.
7. Participate in and support fulfillment operations projects and strategic initiatives.
8. Cross-train in various fulfillment areas to provide operational flexibility and coverage.
9. Perform technician duties as needed, including dispensing and inventory management tasks.
10. Utilize pharmacy software and fulfillment systems to monitor workflows and generate reports.
11. Assist with non-routine tasks including system troubleshooting and escalation of customer service issues.

Marginal or Additional Functions

1. Protects company's intellectual property and the privacy of customers' data
2. Other duties as assigned or apparent

Supervisory and Managerial Responsibility

This role does not include direct supervisory responsibility.

Knowledge, Skills & Abilities

Education, Licensure or Certification

• High school diploma or GED required
• Active Certified Pharmacy Technical (CPhT) credential required in good standing

Work Experience or Related Experience

• Minimum of 1 year of experience as a pharmacy technician in a fulfillment or production-based environment.
• Demonstrated working knowledge of pharmacy fulfillment
• Previous experience in a lead role or mentoring experience preferred

Specialized Knowledge, Skills & Abilities

• Proficient with Microsoft Office Suite (Outlook, Word, Excel)
• Comfortable using pharmacy software systems and workflow management tools
• Excellent written and verbal communication skills
• Ability to work in a fast-paced team-oriented environment requiring flexibility and adaptability

Travel Requirements and Conditions

Travel is not generally required.

Work Environment, Conditions and Demands

• Work is performed in a climate-controlled, smoke-free facility.
• May require extended hours or weekend shifts based on business needs.

Physical Requirements and Demands

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.

• Ability to sit, stand, walk, bend, and stoop intermittently throughout the day
• May be required to stand or sit for extended periods (7-10 hours/day)
• Must be able to lift up to 25 pounds occasionally
• Visual acuity for reading small labels, fine print, and computer screens
• Ability to distinguish colors and adjust focus
• Normal hearing ability required to communicate in a warehouse environment

Additional Position Information

No additional information

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.