Lead Front Office & Guest Experience Manager

Holiday Inn Express Charleston Downtown - Medical Area; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus Eligible

401k

Health/Dental/Vision/Life/Voluntary

Team and Travel Discounts

Career advancement opportunity

Job summary

Holiday Inn Express Charleston Downtown - Medical Area is seeking a motivated Front Office Manager to lead the guest services team and deliver exceptional guest experiences in a branded hotel setting.

You will train staff, manage reservations, front desk operations, and coordinate with departments to ensure smooth nightly operations. Strong communication and leadership are essential for success in this role.

Qualifications

• 2+ years of Front Office Manager experience in a branded hotel environment.
• College degree or hospitality coursework preferred.
• Strong knowledge of Microsoft Office and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Fluency in English; additional languages beneficial.
• Excellent verbal and written communication skills.
• High energy with leadership and customer service focus.

Responsibilities

• Train, coach, and manage daily guest services operations for the hotel.
• Oversee front desk, reservations, and audit, delivering outstanding guest experiences.
• Lead by example to motivate the team and ensure timely, quality work.

Skills

Front Office management

Customer service

Leadership

Communication

Multi-tasking

Staff training

Education

Hospitality Degree or coursework

Tools

OnQ

Opera

Fosse

Lightspeed

GXP

BOB

Slack

Microsoft Office

Job description

Holiday Inn Express Charleston Downtown - Medical Area is seeking a motivated Front Office Manager to lead the guest services team and deliver exceptional guest experiences in a branded hotel setting.

You will train staff, manage reservations, front desk operations, and coordinate with departments to ensure smooth nightly operations. Strong communication and leadership are essential for success in this role.