Lead Front Office Coordinator

Surgery Partners Brand; Plantation (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

No weekends

No on-call

Health insurance

Professional development

PTO/401(k)

Job summary

Surgery Partners is seeking a Bilingual Lead Office Coordinator for our Plantation, FL ambulatory surgery center. This full-time role oversees the front desk, coordinates patient services and scheduling, and supports the office team under the ASC Administrator.

Ideal candidates are bilingual in English and Spanish, have healthcare office scheduling experience, and are proficient in scheduling software and MS Office. No weekends, nights, or on-call responsibilities are required.

Qualifications

• Minimum of one year of related experience in a healthcare organization and/or medical supervisory experience.
• Experience with insurance.
• Surgical Scheduling or Ambulatory Surgery Center office experience preferred.
• Bilingual in English and Spanish.

Responsibilities

• Oversee front office staff and ensure timely completion of deliverables.
• Coordinate scheduling with the surgeon'sClinical Coordinator and manage medical clearances and transportation.
• Handle precertification for procedures as required.
• Manage patient charts from initiation to completion (OP notes, pathology, EMR uploads).
• Interview, hire, and train office staff; provide back-up support as needed.
• Assist with credentialing and monthly/quarterly/yearly reports for accrediting bodies.

Skills

Bilingual English/Spanish

Communication

Team player

Data entry

Education

High School

Tools

Scheduling software

Microsoft Office

Job description

Opportunity to work in a brand-new Ambulatory Surgery Center! No weekends, no call, no holidays, no nights!

Job Title: Bilingual Lead Office Coordinator (English and Spanish)
Location:Plantation, Fl.
Status:Full-Time, Monday to Friday (No Weekends, No On-Call), Hours may vary
Reports To:ASC Administrator

GENERAL SUMMARY OF DUTIES: The Lead Front Office Coordinator will be an integral part of our Front Desk Team and will be valued as a key member of our organization. Oversee front office, coordinate patient services and scheduling. Cross-trained to be able to manage the front desk and assist the office team when needed. Responsible for assisting with all functions associated with front office. Must be an effective communicator who can express himself/herself on a daily basis in a professional manner both verbally and in writing as well as be a proactive professional who can identify problems and solve them in a timely manner. Works under the direct supervision of the center Administrator.

ESSENTIAL FUNCTIONS:

• Oversee and work side by side with the front office staff ensuring timely completion of deliverables are met.
• Communication with the Surgeon's Clinical Coordinator regarding scheduling efforts, booking requests, medical clearances and transportation when needed.
• Complete all necessary paperwork for each procedure on the physicians' schedule.
• Precertify any procedures on the schedule that require pre-certification.
• Must be capable of multi-tasking and working with a diverse patient population.
• Review scheduled surgery times and patient confirmations
• Oversee the flow of patient charts from inception to completion
  • Daily Op Notes submission
  • Pathology reports
  • Clinical staff signoff
  • Medical Record upload to EMR Software (HST)
• Subpoena request
• Accounts receivable (post payment and collections)-End of Day packets
• Oversee and provide support for the Unbilled Report
• Oversee/order office supplies.
• Interview, hire, and train office staff.
• Assist Administrator with:
  • Credentialing of MD's and clinical staff
  • End of month reports
  • Monthly, Quarterly and Yearly reports for Accrediting bodies
• Day to Day necessary tasks
• Provide back-up support for the Front Office as needed.
• Other duties as needed.

EDUCATION/EXPERIENCE:

• High School
• Minimum of one year of related experience in a healthcare organization and/or medical supervisory experience.
• Experience with insurance
• Surgical Scheduling or Ambulatory Surgery Center office experience preferred
• Must be bilingual in English and Spanish

KNOWLEDGE:

• Knowledge of clinic policies and procedures a plus
• Knowledge of managed care contracts and utilization (preferred)
• Knowledge of computer systems, programs and spreadsheet applications.
• Knowledge of medical terminology and familiar with scheduling software.

SKILLS:

• Team Player, Self-starter, motivated individual
• Skill in gathering and reporting claim information.
• Skill in solving utilization problems.
• Skill in written and verbal communication and customer relations.
• Experience in a medical office as a scheduler.
• Fast and accurate data entry.
• Service oriented, patient demeanor.
• Ability to multi-task, manage time effectively, and deliver results.
• Strict attention to detail.
• Intermediate computer skills and knowledge of Microsoft Office.
• Bilingual(Spanish)

ABILITIES:

• Ability to work effectively with medical staff and external agencies.
• Ability to identify, analyze and solve problems.
• Ability to deal courteously and professionally with internal and external customers.
• Ability to provide excellent customer service.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in newly built, state-of-the-art facility.
• Work-life balance with no weekends, nights, or on-call requirements.
• Professional development and growth opportunities.
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO401(k) retirement plan with a company match
• And more

About Us:
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 200 locations in 33 states. We provide exceptional integrated healthcare experiences between our providers and patients.

This center is a newly constructed, state-of-the-art ASC specializing in outpatient orthopedic and spine surgery. This 9000 square foot facility has 2 Large Operating rooms and a Procedure room. Our mission is to provide the highest quality surgical care with a patient-centered focus in a safe and efficient environment. Join our dynamic team as we build a best-in-class center for surgical excellence.

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