Lead Front Desk & Membership Coach for Fast-Paced Spa

Fizz Facial Bar; Jonesboro (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Fizz Facial Bar in Jonesboro, AR is seeking a Lead Fizz Coordinator to oversee front desk operations and support the Business Manager in delivering a seamless client experience. You will lead and coach the front desk team, promote memberships, and ensure daily goals are met in a fast-paced setting.

The role emphasizes frontline leadership, strong communication, and integrity given access to sensitive information and proprietary systems.

Qualifications

• Experience leading front desk, reception, or customer service teams.
• Strong organizational and multitasking abilities.
• Comfort with cash handling and basic admin tasks.
• Excellent communication; leads by example.
• Sales coaching for memberships.
• High integrity with access to passwords and proprietary information.

Responsibilities

• Lead and coach the front desk team.
• Sell memberships at the front desk and coach others to hit goals.
• Conduct morning huddles and report daily/day-end goals.
• Manage front desk scheduling, coverage, and call-ins.
• Handle bank deposits and change runs.
• Train new front desk hires per Fizz University standards.
• Interview Fizz Coordinator candidates alongside the Business Manager.
• Track and order office, cleaning, food, and marketing supplies.
• Monitor emails, voicemails, and social media messages/comments.
• Perform front desk audits and provide coaching and direction.

Skills

Front desk leadership

Customer service leadership

Organizational skills

Multitasking

Cash handling

Communication

Membership sales

Data security

Job description

Fizz Facial Bar in Jonesboro, AR is seeking a Lead Fizz Coordinator to oversee front desk operations and support the Business Manager in delivering a seamless client experience. You will lead and coach the front desk team, promote memberships, and ensure daily goals are met in a fast-paced setting.

The role emphasizes frontline leadership, strong communication, and integrity given access to sensitive information and proprietary systems.