Guest Experience Agent - Front Desk & Concierge

The Grand Beach Hotel; Bay Harbor Islands (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

The Grand Beach Hotel in Bay Harbor Islands, FL seeks a friendly Guest Service Agent to greet guests, register arrivals, assign rooms, and coordinate with departments to fulfill requests.

The role requires at least one year front desk experience, strong communication skills, the ability to stand for long shifts, and flexibility to work weekends and holidays. Hourly pay ranges from $15.00 to $16.00.

Qualifications

• Minimum one year Front Desk experience at a comparable quality property preferred.
• General knowledge of hotel departments preferred.
• Excellent communication skills – oral and written.
• Ability to stand for an eight hour shift.
• Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

• Greet and register guests in a friendly, professional manner.
• Assign rooms to satisfy special requests when possible.
• Obtain credit and payment information from guests.
• Provide currency exchange and traveler checks as needed.
• Coordinate with departments to satisfy guest requests and inform guests of hours.

Skills

Front Desk experience

Hotel departments knowledge

Communication skills

Stand for long shifts

Flexible schedule

Job description

The Grand Beach Hotel in Bay Harbor Islands, FL seeks a friendly Guest Service Agent to greet guests, register arrivals, assign rooms, and coordinate with departments to fulfill requests.

The role requires at least one year front desk experience, strong communication skills, the ability to stand for long shifts, and flexibility to work weekends and holidays. Hourly pay ranges from $15.00 to $16.00.