Lead Front Desk Agent

Sage Hospitality Group

New Orleans (LA)

On-site

USD 22,000 - 36,000

Full time

28 hours ago

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Benefits offered by this job

Health insurance

401(k) with employer matching

Health savings and flexible spending

Life and AD&D insurance

Employee discounts on Sage properties

Job summary

Hotel de la Poste in New Orleans seeks a Lead Front Desk Agent to translate Creole-inspired hospitality into frontline leadership. This role sits at the center of guest experiences, coordinating the front office and guiding the team to deliver warm, efficient service.

Based at a historic property near Bourbon Street, you will manage check-ins/outs, handle billing, and collaborate with departments to ensure memorable stays for guests in a vibrant, culturally rich city.

Qualifications

High school diploma or equivalent required.
Experience leading a team.
Fluent in English, both written and spoken.
Strong cash handling and POS knowledge.
Comfortable with computers and front-desk software.

Responsibilities

Greet guests and complete check-in procedures.
Process check-out and balance accounts at front desk.
Handle cash, receipts, and guest charges accurately.
Answer inquiries, take reservations, and upsell rooms.
Maintain guest relations with timely, knowledgeable responses.
Operate PBX for calls, wake-ups, and paging.
Ensure accurate records and hotel charges.

Skills

Cash handling

Customer service

English fluency

Computer literacy

Multi-tasking

Telephone & PBX

Attention to detail

Education

High School diploma or equivalent

Job description

Why us?

Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city.

Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge.

As a member of our team, you'll be part of a dynamic atmosphere that celebrates the city's lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz-filled streets, and world-class.

Job Overview

The Lead Front Desk Agent at Hotel de la Poste translates the property's Creole-inspired identity into the day-to-day coaching and coordination that great service requires. At an intimate property steps from Bourbon Street, the guest experience begins and ends with the front office team, and this role is at the center of that story, where bayou-inspired design meets Creole culinary artistry.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.

OTHER RESPONSIBILITIES

All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

None

BEHAVIORAL FOCUS

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Hotel de la Poste, we embrace:

Enigmatic French Quarter Refuge – An intimate escape tucked away from the Quarter’s nonstop energy
Bayou-Inspired Sensory Design – Jewel-toned interiors, Sazerac-hued accents, and Delta cypress murals
Creole Culinary Identity – Third Block Depot Kitchen anchoring a locally rooted food and beverage experience
Storied Revival & Homecoming – A return to the property’s original identity after decades away
Intimate Luxury in the Heart of the City – Small-scale, design-forward hospitality steps from Bourbon Street

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Hotel de la Poste and align with Sage Hospitality’s commitment to genuine, meaningful connection.

Qualifications

Education/Formal Training

High School diploma or equivalent

Qualifications

Experience leading a team

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Benefits

Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Discounted Room Rates for Marriott & Sage Properties
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Fun & Exciting Work Environment
Competitive Health & Welfare Plans
Negotiated Corporate Discounts on Home Insurance, Movie Tickets, Flowers & more
Community-Oriented.