Front Desk Agent

Sage Hospitality Group; New Orleans (LA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Discounted room rates for Marriott & S

Employee Assistance Program

Great discounts on hotels, restaurants

Job summary

Sage Hospitality Group’s Hotel de la Poste in New Orleans (French Quarter) seeks a front desk professional to deliver courteous guest service at check-in/out, handle reservations, and manage cash efficiently. The role blends modern hospitality with historic charm, in a dynamic, guest-focused environment.

You will operate the front desk, support guest needs, and maintain accurate records while upholding the hotel’s welcoming, professional standards in a busy setting.

Qualifications

• Must have high school graduate level mathematical aptitude and knowledge of cash handling procedures.
• Past experience dealing directly with the public and general customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when handling various customer service situations.
• Must be highly organized and pay attention to details while multitasking.

Responsibilities

• Greets guests and completes check-in procedures using manual and computerized methods to ensure satisfaction.
• Facilitates guest check-out and settles accounts for the next sell.
• Handles cash transactions and maintains accurate records per hotel policy.
• Answers inquiries and accepts reservations, communicates rates, and uses upselling to boost occupancy.
• Maintains knowledge of in-house and area functions to assist guests with timely information.
• Operates PBX for incoming/outgoing calls, wake-up calls, and guest paging.
• Maintains personal bank and cash handling responsibilities.
• Keeps a friendly, courteous demeanor at all times.

Skills

Cash handling

Customer service

English proficiency

Organizational skills

Communication

Phone etiquette

Education

High School diploma or equivalent

Tools

POS system

PBX system

Job description

Why us?

Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city.

Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge.

As a member of our team, you'll be part of a dynamic atmosphere that celebrates the city's lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz-filled streets, and world-class.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Discounted Room Rates for Marriott & Sage Properties
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Fun & Exciting Work Environment
• Competitive Health & Welfare Plans
• Negotiated Corporate Discounts on Home Insurance, Movie Tickets, Flowers & more
• Community-Oriented.

Salary

USD $17.00 - USD $18.00 /Hr.