Lead Fleet Client Coordinator

Fleet Services by Cox Automotive; Nashville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Cox Fleet seeks a Lead Fleet Services Coordinator in Nashville to drive dispatch, service scheduling, and customer care for mobile maintenance and shop work. You will oversee the lifecycle of maintenance transactions from origination to custody and coordinate with field teams to assign the right technicians.

With strong communication, organizational skills, and proficiency in Excel and relevant Cox IT systems, you will build trusted relationships across departments, schedule preventative

Qualifications

• HS diploma/GED with 5–7+ years in a related field or equivalent experience.
• Excellent verbal and written communication, able to interact at all levels.
• Proven cross-functional collaboration and relationship-building.
• Strong organizational skills and multi-tasking.
• Proficiency in Excel and data entry; able to learn Cox Fleet IT systems.
• Knowledge of trucking industry or fleet maintenance helpful.
• Ability to work independently and in a team.

Responsibilities

• Manage follow-up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Oversee assigned projects as needed.
• Exercise judgment on advanced or complex issues with limited supervision.
• Document all customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external customers.
• Establish positive customer rapport.
• Obtain customer approval for repairs and services.
• Proactively contact customers to schedule preventative maintenance.
• Coordinate with Field Operations to schedule technicians.
• Encourage customers to schedule repairs in advance.
• Develop and improve dispatching and service scheduling capabilities.
• Handle additional duties as assigned.

Skills

Verbal communication

Written communication

Cross-functional collaboration

Organizational skills

Excel

Data entry

Learning new platforms

Education

High School Diploma/GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

EOE, including disability/vets

Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Lead Fleet Services Coordinator to support the growth of the company.

Duties & Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• May oversee assigned projects.
• With limited supervision, exercises judgment on advanced or complex issues.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities