Fleet Client Services Specialist II

Socket.dev; Addison (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Cox Fleet is hiring a Fleet Services Coordinator II to oversee the lifecycle of maintenance transactions from origination to technician handoff. You will document interactions, deliver excellent customer service, obtain approvals, and schedule preventive maintenance to drive repeat business.

You will collaborate with Field Operations to allocate the right technicians and maintain strong customer rapport. The role emphasizes proactive scheduling, accurate record-keeping, and cross-functional

Qualifications

• High School Diploma/GED or equivalent experience in a related field.
• Excellent verbal and written communication across all levels.
• Proven ability to collaborate cross-functionally and build trusted relationships.
• Strong organizational skills and ability to balance multiple tasks.

Responsibilities

• Manage the follow-up maintenance transactions lifecycle from origination to custody by the repair technician.
• Document and note customer interactions accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external calls; build rapport with customers.
• Obtain customer approvals for repairs and services and schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to schedule the right technicians and ensure a positive customer experience.
• Encourage proactive scheduling to create a steady work pipeline for technicians; contribute to dispatching/service scheduling improvements.
• Handle additional duties and special projects as assigned.

Skills

Excel

Data entry

Verbal communication

Written communication

Cross-functional collaboration

Organizational skills

Problem solving

Customer service

Education

High School Diploma/GED

Related discipline/certification

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

EOE, including disability/vets

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleetis the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleetis currently hiring aFleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact

• Providing excellent customer service for all internal and external customer calls

• Be professional and establish positive customer rapport

• Obtain customers approval for all repairs and services to be performed

• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business

• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience

• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician

• Continuously develop and improve company capabilities in Dispatching and Service Scheduling

• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.

• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.

• Excellent organizational skills and the ability to balance a variety of tasks.

• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)

• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.

• Ability to work independently and collaboratively within a team environment.

• Excellent problem-solving skills

• Highly organized with exceptional follow-through abilities