Lead Five9 Contact Center Architect

Jobtailor

Columbus (OH)

On-site

USD 140,000 - 180,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced Senior Five9 Architect/Engineer in Columbus, OH to design, implement, and support enterprise Five9 contact center solutions. You will lead customer discovery sessions and translate business requirements into scalable technical architectures.

Responsibilities include configuring Five9 components, designing SIP trunk connectivity, and ensuring high availability across voice networks.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or equivalent professional experience.
8–10+ years designing and supporting enterprise telecommunications or cloud contact center environments.
5+ years supporting 1,000+ users across 20+ programs.
Extensive hands-on experience administering and implementing Five9 solutions.
Strong understanding of SIP signaling, RTP media streams, QoS, DNS, networking, and voice protocols.
Experience with contact center platforms integration with CRM and workforce optimization.

Responsibilities

Design, architect, implement, and support Five9 contact center solutions for enterprise environments.
Lead customer discovery sessions to translate business needs into scalable technical solutions.
Configure and deploy Five9 components including routing, IVRs, campaigns, and reporting.
Design SIP trunk connectivity, carrier integrations, and high-availability voice architectures.
Troubleshoot complex voice, signaling, networking, and application issues across environments.
Lead large-scale deployments, migrations, POCs, and modernization efforts.
Provide architecture guidance balancing objectives, timelines, and budget constraints.
Collaborate across network, security, cloud, and development teams throughout projects.
Create runbooks, documentation, and engineering standards.