Lead Field Technician (QC & Training)

Telaid; Nashville (TN); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

401k with employer matching

Medical, Dental, Vision Insurance

Paid Time Off (PTO)

Employee Discount Program

Job summary

Telaid Nashville-based Field Services is seeking an experienced Technician III to oversee on-site installs, supervise technicians, and ensure quality workmanship across client sites. You will train staff, coordinate subcontractors, and perform hands-on installation tasks per project schedules.

The role requires travel within the US, working varying shifts, and maintaining industry certifications (BICSI, OSHA 30). This is a full-time field position with benefits.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years as Technician Two or equivalent.
• Must complete and maintain BICSI Installer 2 Copper and Fiber certifications.
• Maintain OSHA 30 certification and other Telaid product trainings.
• Ability to travel to client sites across the US as needed.

Responsibilities

• Act as a lead on site and direct, inspect, and audit technician’s work as needed.
• Assist in training of less experienced technicians in scopes of work and administrative tasks.
• Take direction and learn from more experienced technicians on jobsites.
• Train subcontractors and Telaid technicians on theory and practices for reliable quality installations.
• Perform installation and service work on customer site, based on schedule.
• Provide regular updates to PMO, Resource Center and Service Center in a timely manner.
• Act as point of escalation for clients; resolve issues or escalate appropriately.

Skills

Lead on-site

Client coordination

Quality control

Field installations

Training others

Problem-solving

Education

High School Diploma or equivalent

Two years as Technician Two or equivalent

BICSI Installer 2 Copper

BICSI Installer 2 Fiber

OSHA 30 Certification

Tools

Network certifiers

Job description

Telaid Nashville-based Field Services is seeking an experienced Technician III to oversee on-site installs, supervise technicians, and ensure quality workmanship across client sites. You will train staff, coordinate subcontractors, and perform hands-on installation tasks per project schedules.

The role requires travel within the US, working varying shifts, and maintaining industry certifications (BICSI, OSHA 30). This is a full-time field position with benefits.