Technician III

Telaid Industries Inc; Nashville (TN); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401k with employer matching and Profit

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

Employee Assistance Program (EAP)

PTO

Pet Insurance

Norton LifeLock Identity Protection

Employee Discount Program

Job summary

Telaid, headquartered in Nashville, TN, seeks an experienced Technician III to lead on-site quality control tasks and coordinate with clients and internal teams. Candidates must train others, perform installations per schedule, and provide timely updates to PMO and service centers.

The role requires travel, strong communication, and the ability to manage multiple tasks while delivering exceptional customer service. Certification in relevant networks is preferred.

Qualifications

• High School Diploma or equivalent required.
• Two years minimum as a Technician Two or equivalent experience.
• Demonstrated knowledge in Telaid's key accounts.

Responsibilities

• Act as lead on site; inspect and audit technician work.
• Train subcontractors and Telaid technicians on practices for reliable installations.
• Perform installation and service work on customer site per schedule.
• Provide regular updates to PMO, Resource Center and Service Center.
• Escalate client issues to FSS/Project Manager as needed.
• Complete administrative requirements and maintain vehicle/tools.
• Meet with clients to conduct job walks and prepare bids/estimates.

Skills

Organizational skills

Communication skills

Self-motivation

Problem-solving

Customer service

Interpersonal skills

Multi-tasking

Travel ability

Stress management

Schedule flexibility

Education

High School Diploma or equivalent

OSHA30 Certification

LIFT Certification

Tools

BICSI Installer 2 Copper

BICSI Installer 2 Fiber

Job description

Department: Field ServicesReports To: Field Service SupervisorFLSA: Hourly/Non-ExemptHours of Work: VariesLocation: Nashville, TNWho We AreTelaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing time, task, cost and risk associated with managing technologies in complex, multi-site environments. But Telaid is not your ordinary technology integrator. Committed to excellence, our vision is to be a people first, customer obsessed company with great (not perfect) leaders who strive to provide the best possible experience for our employees, partners and customers. We’re working hard to build and maintain a culture of integrity, trust and accountability that attracts, trains and retains the right employees for the right roles. If you’re looking for a great place to work, learn and advance your career, get to know Telaid!Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right ThingSummary of PositionThe Technician III is an experienced quality control technician who has in-depth experience with Telaid’s clients, as well as knowledge of industry standards and multiple types of industry products and certifications. The technician must be able to help support a QC program that will rely increasingly on relationships with business partners, to provide a consistent, outstanding customer experience. This includes the ability to cross-train technicians and business partners in specific client or product knowledge.Primary Duties and ResponsibilitiesAct as a lead on site and direct, inspect, and audit technician’s work as neededAssist in training of less experienced technicians in scopes of work and administrative tasks.Take direction and learn from more experienced technicians on jobsites.Train subcontractors and Telaid technicians on theory and practices for reliable quality installationsPerform installation and service work on customer site, based on scheduleProvide regular updates (email responses, ticket deliverables) to PMO, Resource Center and Service Center in a timely mannerAct as point of escalation for clients; resolve issues where possible, otherwise escalate to FSS and Project Manager as neededComplete administrative job requirements in a timely fashion and maintain company vehicle and tools if assigned.Perform other work-related duties as assigned by management.Meet with clients to conduct job walks and submit info for bids/estimates, be able to identify obstacles/hurdles as well as make a materials list for potential new workSkills and Personal AttributesMust have strong organizational and communication skills, both written and verbal.Must be a self-starter with initiative and problem-solving skills to run field projects with minimum directionMust have self-control to handle stress and provide exceptional customer service. Strong interpersonal skills and the ability to multi-task and availability to work outside of normal scheduled work hours and ability to travel to achieve quality and schedule demands required.Education and ExperienceHigh School Diploma or equivalent required.Display proficiency and knowledge in multiple of Telaid’s key accountsA minimum of two years as a Technician Two or equivalent experience is required.Ability to operate network certifiersProficient in eight of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, NetworkingMust complete and maintain BICSI Installer 2 Copper and BICSI Installer 2 Fiber certification.Maintain LIFT and OSHA30 Certifications.Demonstrated knowledge in key areas as outlined by management.Must complete product specific trainings (CommScope, Leviton, AXIS) as outlined by Telaid.Additional RequirementsMust be willing to travel to support Telaid’ s business. Travel may include working on long-term projects over multiple weeks at a time. (US only)Must be able to bend, stoop., climb ladders to reach overhead ceiling areas and lift up to 45 lbs.Must be flexible to work varying shifts based on business needs.Benefits401k with employer matching and Profit SharingMedical, Dental, Vision, Life and Disability Insurance BenefitsEmployee Assistance Program (EAP)Paid Time Off (PTO)Other Voluntary Benefits:Critical Illness and Accident InsurancePet InsuranceBark – Parental controls to ensure online safety for kidsNorton LifeLock Identity ProtectionEmployee Discount Program