Lead Field Service Technician & Trainer

Steffes Solutions, LLC; Casper (WY); On-site; USD 55,000 - 75,000; Full time

Job summary

Steffes Solutions, LLC is seeking a field service trainer to lead instruction on process improvement tools and safety procedures for Steffes products in the Casper area. The role involves managing teamwork, resolving conflicts, and helping develop and follow up on action plans in service operations.

The ideal candidate will perform field troubleshooting and repair, lead trainings for product use and maintenance, and handle field tickets, inventory, and dispatching while maintaining safety and

Qualifications

• Minimum 3 years related work experience.
• Clean driving record and valid license.
• Combination of education and experience acceptable.
• Familiarity with fabrication and electronics.
• Knowledge of mechanics, wiring and welding.

Responsibilities

• Perform troubleshooting and repair work for Steffes products in the field.
• Lead trainings for proper use and maintenance of Steffes products.
• Complete field tickets in a timely manner; documenting work performed, and material used.
• Assist with working on products in the shop and maintaining equipment.
• Assist with managing inventory required for servicing products.
• Respond to requests for service and assistance in a timely manner.
• Perform on-call duties as required.
• Practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Promote all Steffes products and look for new product opportunities.
• Dispatching.
• Performs any other delegated duties considered appropriate to maintain the efficient running of the department.
• Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
• Helps company meet its Strategic, Quality and Safety objectives.
• Other duties may be assigned.

Skills

Field service

Training delivery

Conflict resolution

Customer communication

Excel

Word

Outlook

Fabrication knowledge

Electronics knowledge

Mechanics

Wiring

Welding

Education

High School Diploma or GED

Tools

Manufacturing equipment operation

Shop equipment handling

Job description

Steffes Solutions, LLC is seeking a field service trainer to lead instruction on process improvement tools and safety procedures for Steffes products in the Casper area. The role involves managing teamwork, resolving conflicts, and helping develop and follow up on action plans in service operations.

The ideal candidate will perform field troubleshooting and repair, lead trainings for product use and maintenance, and handle field tickets, inventory, and dispatching while maintaining safety and