Lead Field Service Technician & Team Mentor

Continental; City of Rochester (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health Coverage

401(k)

Paid Time Off

Wellness Programs

Additional Perks

Job summary

Continental is seeking a Lead Service Technician in Rochester to oversee advanced service, maintenance, and repair tasks while guiding the technician team. The role emphasizes high-quality service delivery, safety adherence, and efficient workflow management.

The position requires leadership in a technical setting, 3+ years of experience, and strong diagnostic skills. Monday–Friday shift with competitive hourly compensation and benefits are offered.

Qualifications

• High school diploma or equivalent; technical certification preferred.
• 3+ years of experience in equipment service or maintenance.
• Valid, clean driver’s license.
• Ability to pass Department of Transportation (DOT) physical.
• Strong diagnostic and troubleshooting skills.
• Leadership experience in a technical environment.
• Proficiency with tools, diagnostic equipment, and service software.
• Excellent communication and organizational skills.

Responsibilities

• Diagnose and repair complex equipment issues.
• Perform preventive maintenance and ensure compliance with manufacturer specifications.
• Conduct quality checks on completed work.
• Assign tasks and monitor progress of service technicians.
• Mentor and train team members on technical procedures and safety practices.
• Retrain and recertify the techs.
• Serve as the first point of escalation for technical problems.
• Focus on continuous education and reduction of repeat service calls
• Coordinate daily service schedules and prioritize urgent repairs.
• Monitor open service calls to ensure timely closing.
• Ensure timely completion of service orders and accurate documentation.
• Communicate with Account Managers regarding service status, recommendations, and costs.
• Resolve escalated customer concerns professionally.
• Enforce safety protocols and maintain a clean, organized work environment.
• Performs other related duties as assigned.

Skills

Diagnosing & troubleshooting

Leadership experience

Communication skills

Tool proficiency

Education

High school diploma or equivalent

Technical certification preferred

Tools

Diagnostic tools

Service software

Job description

Continental is seeking a Lead Service Technician in Rochester to oversee advanced service, maintenance, and repair tasks while guiding the technician team. The role emphasizes high-quality service delivery, safety adherence, and efficient workflow management.

The position requires leadership in a technical setting, 3+ years of experience, and strong diagnostic skills. Monday–Friday shift with competitive hourly compensation and benefits are offered.