Lead Field Service Technician

Continental; City of Rochester (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health Coverage

401(k)

Paid Time Off

Wellness Programs

Additional Perks

Job summary

Continental is seeking a Lead Service Technician in Rochester to oversee advanced service, maintenance, and repair tasks while guiding the technician team. The role emphasizes high-quality service delivery, safety adherence, and efficient workflow management.

The position requires leadership in a technical setting, 3+ years of experience, and strong diagnostic skills. Monday–Friday shift with competitive hourly compensation and benefits are offered.

Qualifications

• High school diploma or equivalent; technical certification preferred.
• 3+ years of experience in equipment service or maintenance.
• Valid, clean driver’s license.
• Ability to pass Department of Transportation (DOT) physical.
• Strong diagnostic and troubleshooting skills.
• Leadership experience in a technical environment.
• Proficiency with tools, diagnostic equipment, and service software.
• Excellent communication and organizational skills.

Responsibilities

• Diagnose and repair complex equipment issues.
• Perform preventive maintenance and ensure compliance with manufacturer specifications.
• Conduct quality checks on completed work.
• Assign tasks and monitor progress of service technicians.
• Mentor and train team members on technical procedures and safety practices.
• Retrain and recertify the techs.
• Serve as the first point of escalation for technical problems.
• Focus on continuous education and reduction of repeat service calls
• Coordinate daily service schedules and prioritize urgent repairs.
• Monitor open service calls to ensure timely closing.
• Ensure timely completion of service orders and accurate documentation.
• Communicate with Account Managers regarding service status, recommendations, and costs.
• Resolve escalated customer concerns professionally.
• Enforce safety protocols and maintain a clean, organized work environment.
• Performs other related duties as assigned.

Skills

Diagnosing & troubleshooting

Leadership experience

Communication skills

Tool proficiency

Education

High school diploma or equivalent

Technical certification preferred

Tools

Diagnostic tools

Service software

Job description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day. Our Core Values

– We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

– We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

– We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

– we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

– We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create

The Lead Service Technician oversees and performs advanced service, maintenance, and repair tasks while providing leadership and guidance to the technician team. This role ensures high-quality service delivery, adherence to safety standards, and efficient workflow management. The Lead Technician acts as the primary technical resource and supports training and development of junior technicians.

Department: Rochester Admin 310991

Employment Type: Full Time

Location: Rochester

Reporting To: Brenda Bennion

Compensation: $25.00 - $27.00 / hour

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day. Our Core Values

– We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

– We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

– We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

– we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

– We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Lead Service Technician oversees and performs advanced service, maintenance, and repair tasks while providing leadership and guidance to the technician team. This role ensures high-quality service delivery, adherence to safety standards, and efficient workflow management. The Lead Technician acts as the primary technical resource and supports training and development of junior technicians.

Shift: Monday - Friday

• Diagnose and repair complex equipment issues.
• Perform preventive maintenance and ensure compliance with manufacturer specifications.
• Conduct quality checks on completed work.
• Assign tasks and monitor progress of service technicians.
• Mentor and train team members on technical procedures and safety practices.
• Retrain and recertify the techs.
• Serve as the first point of escalation for technical problems.
• Focus on continuous education and reduction of repeat service calls
• Coordinate daily service schedules and prioritize urgent repairs.
• Monitor open service calls to ensure timely closing.
• Ensure timely completion of service orders and accurate documentation.
• Communicate with Account Managers regarding service status, recommendations, and costs.
• Resolve escalated customer concerns professionally.
• Enforce safety protocols and maintain a clean, organized work environment.
• Ensure adherence to company policies and industry standards.
• Performs other related duties as assigned.

Ingredients For Thriving

• High school diploma or equivalent; technical certification preferred.
• 3+ years of experience in equipment service or maintenance.
• Valid, clean driver’s license
• Ability to pass Department of Transportation (DOT) physical.
• Strong diagnostic and troubleshooting skills.
• Leadership experience in a technical environment.
• Proficiency with tools, diagnostic equipment, and service software.
• Excellent communication and organizational skills.

Location(s) & Logistics:

• Ability to lift up to 75 to 100 pounds.
• Perform tasks involving bending, standing, manual dexterity, climbing into trucks, and twisting.

Savor The Benefits

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&DD, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

https://www.continentalserves.com/work-at-continental/#benefits.

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