Lead Field Service Technician—Hydrogen Fuel Cells

Plug Power; Ridgeville (SC); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Bonus eligibility

Paid time off

Paid holidays

Wellness Reimbursement Program

Tuition reimbursement

Fertility and family building benefit

Employee referral program

Employee assistance program

Job summary

Plug Power is seeking a Field Service Technician I, Lead at the Walmart site in Ridgeville, SC. The role involves maintaining fuel cells in lift trucks, performing diagnostics, and delivering hands-on service at customer locations, with strong emphasis on safety, documentation, and timely communication.

The candidate should have a high school diploma with technical electrical coursework and at least 3 years of mechanical/electrical troubleshooting experience, plus a valid driver's license.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Skills

Technical troubleshooting

Communication

Interpersonal skills

Motivation

Education

High school diploma or equivalent with technical electrical coursework

Job description

Plug Power is seeking a Field Service Technician I, Lead at the Walmart site in Ridgeville, SC. The role involves maintaining fuel cells in lift trucks, performing diagnostics, and delivering hands-on service at customer locations, with strong emphasis on safety, documentation, and timely communication.

The candidate should have a high school diploma with technical electrical coursework and at least 3 years of mechanical/electrical troubleshooting experience, plus a valid driver's license.