Lead Field Service Technician

Position Imaging, Inc.; Portsmouth (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in 3D tracking technology is seeking a Field Service Technician to enhance customer satisfaction through high-quality support and service. The role involves managing installations, diagnosing issues, and reporting on services delivered. If you have a solid technical background and enjoy working in a dynamic environment, apply now and help us create fascinating technology.

Qualifications

• Proven field service experience of at least 2 years.
• Ability to troubleshoot, test, repair technical equipment.
• Familiarity with PCs and Microsoft Windows.

Responsibilities

• Provide service and customer support during field visits.
• Manage all on-site installation, repair, and maintenance tasks.
• Produce timely and detailed service reports.

Skills

Troubleshooting

Customer Service

Technical Equipment Repair

Relationship Building

Education

Two-year electrical technician degree or certification

Job description

Highly accurate wireless tracking in 3D space, enabling large-scale, immersive augmented and virtual reality experiences without the use of any markers.

Job Description

• Provide service and customer support during field visits or dispatches
  
• Tie workflow to schedule
  
• Manage all on site installation, repair, maintenance and test tasks
  
• Diagnose errors or technical problems and determine proper solutions
  
• Produce timely and detailed service reports
  
• Operate vehicle in a safe manner and use field automation systems
  
• Follow all company’s filed procedures and protocols
  
• Cooperate with technical team and share information across the organisation
  
• Comprehend customer requirements and make appropriate recommendations/briefings
  
• Build positive relationships with customers

Qualifications

• Proven field service or customer experience of at least 2 years
  
• Ability to troubleshoot, test, repair and service technical equipment
  
• Familiarity with PCs and Microsoft Windows operation and usage
• Ability to work flexible shifts and to adapt to changing work schedules
• Two year electrical technician degree or certification preferred

Additional Information

We are looking for a self-starter to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. You won’t be bored because we create cool things. You will find the technology as fascinating as we do. We operate in a startup environment so new ideas are prized.. We hire smart, talented, driven people

Take the shot! Send us your resume and cover letter and get the ball rolling!