Service Technician - Lead Certified

Panasonic Avionics Corporation; Salem (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

Hussmann Corporation, a subsidiary of Panasonic, is looking for motivated technicians eager to grow their careers in refrigeration. The role involves maintaining and repairing HVAC/R systems across various facilities, providing excellent customer service, and pursuing ongoing professional development. The company offers robust training programs and benefits, including health insurance and retirement plans.

Benefits

Bi-annual bonuses based on performance

Paid training and access to online training videos

Paid drive time (including overtime)

Company vehicle provided

Health, Dental, and Vision Insurance

401k with Company Matching Contribution

Tuition Reimbursement Program

Life/Disability Insurance

Maternity and Paternity Leave

Qualifications

• 5 years of experience or 3 years with Technical School Certification for external candidates.
• EPA 608 Universal Certification required.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain, diagnose, and repair HVAC/R systems in supermarkets and cold storage facilities.
• Perform routine maintenance and ensure safety protocols are followed.
• Develop and maintain excellent customer relations.

Skills

Customer Relations

Mechanical Aptitude

Conflict Resolution

Problem Solving

Electrical Schematics

Education

High School Diploma/GED

HVAC-R Technical School Degree

Job description

Overview

Are you motivated and eager to grow your career in refrigeration?

Hussmann’s team of Technicians maintain, diagnose, and repair HVAC/R in supermarkets, convenience stores, cold storage facilities.

Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential.

Why Hussmann?

• Bi-annual bonuses based on performance
• Paid training and access to online training videos
• Paid drive time (including overtime)
• 22 days paid off – 10 days of vacation, 12 company holidays
• Company vehicle provided
• On-the-job, hands-on training opportunities for Technicians, electric and mechanical theory, and model-based training
• Sign-on bonus available

To perform prescribed, routine maintenance procedures on supermarket refrigeration systems and self-contained temperature-controlled merchandisers with minimal supervision. Perform maintenance, diagnosis and repair of refrigeration, heating & air-conditioning systems commonly installed in supermarkets, convenient stores and cold storage facilities with some direction from a Master or Lead Technician.

Responsibilities

Principal Responsibilities:

• Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc.
• Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians.
• Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc.
• Implement pertinent training and provide opportunities for ongoing professional development for technicians.
• Coordinate technical support, guidance, and training to service technicians.
• Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc.
• Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes.
• Perform prescribed, routine maintenance procedures on supermarket refrigeration systems and self-contained temperature-controlled merchandisers. Demonstrate operating knowledge of self-contained refrigeration, heating and air conditioning units with some direction from a Master or Lead Service Technician.
• Perform preventative maintenance for convenient stores, small format, and supermarkets to include compressor change assists, leak searching and coil washing.
• Detect and repair leaks on racks or single-unit piping, solder with copper-to-brass and copper to steel, diagnose low air flow, install PVC drain pipe, replace evaporator/condenser motors, use temperature meters and sensors, receive, uncrate and properly hang blower coils, fabricate hangers, struts and supports, power wash air-cooled condensing units, repair Hussmann brand products, replace any component on a rack and perform walk-in case installation with some direction from a Master or Lead Technician.
• Complete necessary documents (work tickets and time sheets) and electronic communication in a thorough, accurate, professional and timely manner. Demonstrate ability to utilize a hand-held computer to complete necessary customer paperwork and invoicing requirements.
• Maintain and manage truck inventory in an accurate, neat and orderly manner as well as adhere to vehicle maintenance program guidelines (If applicable).
• Develop and maintain excellent customer relations and professionally articulate equipment and system malfunctions using correct terminology.
• Understand basic electrical schematics including volts, amps, ohms.
• Responsible for TEV troubleshooting and replacement
• Demonstrate understanding of sub cool, superheat, refrigerant and oil properties, vacuums and microns, system evacuation and charging, system pump down, system defrost types, single phase compressor start components, recovery setup, torch setup, conventional refrigeration system layout, and parallel rack system layout,
• Demonstrate a working knowledge of: the use of gauge, scale, recovery, EMC, shaded pole, PSC, and three phase motors.
• Safely handle R290 refrigerant and other hazardous materials such as dry nitrogen.
• Additional duties as assigned.

Qualifications

Formal Education Requirement:

Required Level:High School Diploma/GED

Preferred level:HVAC-R Technical School Degree

Minimum Years of Experience Necessary:

• External Candidates: 5 years in the field or3 years with Certification from a Technical School
• Internal Candidates: 1 year as a Qualified Technician w/ completion of OJT & Skills Assessment

Additional Information:

• Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy.
• Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
• Must have excellent verbal and written communication skills, detail orientated and highly motivated.
• Must have strong mechanical aptitude.
• Must be able to work nights and/or weekends as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Must have strong leadership skills, communication skills, and business acumen.
• EPA 608 Universal Certification.
• Superior decision-making ability and paperwork skills.
• Able to schedule work for other technicians.
• Able to correctly teach all the previously listed items.

Benefits:

• Health, Dental, and Vision Insurance
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Maternity and Paternity Leave
• Panasonic Employee Discounts
• 10 Days Paid Vacation and 12 Company Holidays
• Employee Assistance Program
• And more

About Hussmann:

For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.

From display cases for supermarkets to entire refrigeration systems and innovative technologies includingAperionandStoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions.

For more information about Hussmann, please visitwww.hussmann.com.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.

REQ-151349