Lead Field Service Technician (based in greater Portland, ME area)

Office Depot; Scarborough (ME); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading office supply company is seeking a Lead Field Service Technician to provide maintenance support in Scarborough. The role involves repairing copiers, printers, and fax machines, as well as managing service calls and ensuring customer satisfaction. Ideal candidates should have significant experience in electronics repair and relevant certifications to excel in this role.

Benefits

401(k) plan

Growth opportunities

Competitive salaries

Qualifications

• Minimum 5 years’ experience in electronics repair; copier, fax, printer repair experience a plus.
• Valid driver's license required.
• Experience with connecting devices to a network.

Responsibilities

• Repair customer copiers, fax machines, and printers.
• Prepare billing for service calls.
• Maintain inventory of parts and supplies.

Skills

Troubleshooting electrical issues

Troubleshooting mechanical issues

Customer service

Education

Associate’s Degree or equivalent experience

A+ Certification

Network+ Certification

Tools

Microsoft Office Suite

Google Mail

Job description

This position is based out of our Scarborough, ME office and will require local travel to customers for maintenance support.

The Lead Field Service Technician is responsible for scheduling service calls, and handling all day-to-day service issues that arise. This position is responsible for repairing copiers, printers, and fax machines as well as provides networking services and support.

Primary Responsibilities:

• Repair customer copiers, fax machines, and printers.
• Configure repair estimates and communicates them to customers.
• Prepare billing for service calls.
• Maintain inventory of parts and supplies used to repair and service customer equipment.
• Purchase repair parts and supplies from multiple vendors.
• Coordinate & schedule delivery of equipment to customers.
• Attend training as necessary.

Education and Experience:

• Associate’s Degree or equivalent experience preferred
• Minimum 5 years’ experience in electronics repair; copier, fax, printer repair experience a plus
• A+ Certification preferred
• Network+ Certification preferred
• Canon certifications a plus
• Valid driver's license required
• Possess the ability to troubleshoot electrical as well as mechanical issues and provide a solution.
• Experience with copier, fax and printer repair
• Ability to connect a PC and or peripheral device to a network
• Microsoft Office Suite (Word, Excel, Access, Power Point)
• Google Mail

About The ODP Corporation
The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.