Lead Field Service Technician

Home Medical Equipment Specialists, Llc; Albuquerque (NM); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Job summary

Home Medical Equipment Specialists, Llc is seeking a Lead Field Service Technician to serve as the senior daily resource for Field Service Technicians, overseeing route coverage, priorities, and service issues.

You will coach technicians, troubleshoot complex equipment concerns, reinforce safety and documentation standards, and escalate issues to Supervisors/Managers as needed. The role combines field work with leadership responsibilities to keep daily operations on track.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and CMV eligibility (min 21)
• Leadership or training experience preferred.
• Mechanical aptitude and strong customer service.
• Basic computer/mobile device skills and clear communication.

Responsibilities

• Coordinate day-to-day workflow and assignments for field staff.
• Coach and train technicians and ensure safety and documentation standards.
• Troubleshoot and resolve equipment/service issues; escalate when needed.
• Serve as go-to contact for routine field questions and maintain smooth operations.

Skills

Leadership

Customer service

Mechanical aptitude

Communication skills

Basic computer skills

Education

High school diploma/GED

Job description

Our Purpose

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Role Summary

As Lead Field Service Technician, you provide hands-on field service while acting as the senior daily resource for Field Service Technicians, helping Distribution leadership keep routes, priorities, and service issues moving smoothly. Key responsibilities include coordinating day-to-day workflow and assignments, coaching and training technicians, troubleshooting and resolving complex equipment/service concerns, reinforcing safety and documentation standards, and escalating employee, patient, scheduling, or compliance issues to the appropriate Supervisor/Manager.

Required qualifications/skills

• High school diploma/GED; prior DME/healthcare delivery/field service experience required
• Valid driver’s license, acceptable driving record; meet federal CMV eligibility (minimum age 21)
• Demonstrated leadership or training experience preferred
• Mechanical aptitude, safe equipment handling, and strong customer service
• Basic computer/mobile device skills; clear written and verbal communication

A Typical Shift

Your day starts with a quick check-in on route coverage and open service needs, then you stay reachable as the go-to contact for routine field questions. Between stops, you monitor progress, adjust for last-minute changes, and keep communication flowing between technicians and Distribution leadership. You’ll spend time in the field supporting teammates—stepping in on urgent needs, helping untangle documentation or equipment questions, and ensuring the day stays on track. As the schedule wraps, you confirm outstanding items are surfaced early, notes are clear, and the team is set up for a safe, organized next day.

Benefits Snapshot

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Competitive Salary
• Paid Time Off