Field Service Technician

Joerns; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Joerns is seeking a Field Service Technician in St. Louis, MO. You will be responsible for the timely delivery, pickup, and service of medical products to customer facilities, while educating patients and caregivers on their safe operation.

This role requires excellent customer service skills, a valid driver license, and the ability to lift up to 100 lbs. If you are a dedicated professional who can work independently and as part of a team, apply today for a chance to join our committed staff.

Qualifications

• Two years of customer service or comparable experience is required.
• Must be dedicated to providing outstanding customer service.
• Ability to safely lift, push or pull up to 100 lbs.

Responsibilities

• Responsible for delivery and setup of products to customers.
• Educates patients and caregivers on the safe use of products.
• Completes required paperwork and adheres to HIPAA guidelines.

Skills

Customer service

Communication skills

Organizational skills

Basic computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Outlook email

Smartphones (iPhone or Android)

Job description

Field Service Technician

Job Summary: The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/caregiver on the safe operation and use of company product.

Essential Duties and Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.
• Instructs and demonstrates patient/caregiver/nurse on proper and safe use of product.
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedures.
• Completes vehicle safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic laws.
• Provides safe environment for the patient at all times.
• Checks electrical outlets for power and proper ground when delivering electrically powered Home Medical Equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures.
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines.
• Rotates on-call availability with field service technicians, including nights & weekends and travel up to two weeks at a time as needed.
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures.
• Perform other duties as required.

Qualifications

• Two years of customer service or comparable experience required
• High School Diploma or equivalent required
• Must be dedicated to providing outstanding customer service
• Must have willingness and ability to work extended workweek, including some evenings and weekends and travel as required
• Ability to safely lift, push or pull up to 100 lbs
• Work/drive safely in all aspects of job
• Must have a valid and current driver license in the state the applicant resides
• Previous driving/delivery experience is preferred
• Previous DME experience is preferred, but not required; training is provided
• Ability to pass Federal requirements
• Clean background & DMV record
• Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as iPhone or Android
• Complete all required training
• Ability to work independently and in team environment
• Good communication skills (verbal and written), along with good organizational skills

Joerns Recovercare Inc. is an Equal Opportunity / Aff employer. All candidates are selected solely on the basis of legally permissible job-related criteria.

All your information will be kept confidential according to EEO guidelines.