Lead Field Service Representative

Veoliaenvironnementsa; Odessa (TX); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan - 3% default contribution

Flexible Spending & Health Saving

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Veolia is seeking a Shift Lead Field Service Representative to provide expert technical support, mentor Operators, and drive site performance in Odessa, Texas.

You will coordinate local field teams, manage complex service calls, and ensure safety, quality, and timely maintenance while leveraging ServiceMax, Salesforce, MaintainX, and InSight for reporting.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 5+ years in a field service, plant production, or technical support.
• Expert knowledge of electronics, chemistry, mechanics, computer systems.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.
• Ability to train and mentor a team of Operators.
• This position is hourly and overtime eligible.

Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
• Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
• Manage and coordinate technical projects, including installations, upgrades, and system integrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by working within Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.

Skills

Electronics knowledge

Troubleshooting

Team leadership

Customer service

Project management

Education

Bachelor's degree

Tools

ServiceMax

Salesforce

MaintainX

Gensuite

InSight

Job description

Job Summary

The Shift Lead Field Service Representative is responsible for providing expert technical support, maintaining site relations with customers, developing strategies for optimizing site operations, and leading local field teams to ensure proper operations and level 1 maintenance services are being completed proficiently for customers. This role involves troubleshooting and resolving highly complex technical issues, managing projects, and providing mentorship to Operators.

Duties & Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
• Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
• Manage and coordinate technical projects, including installations, upgrades, and system integrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.

Education & Experience

Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical engineering) or equivalent experience.

The job description is not designed to capture all the employee's responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

5+ years of experience in a field service, plant production or technical support role.

Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.

Strong problem-solving, analytical, and critical thinking skills.

Excellent communication, interpersonal, and leadership abilities.

Ability to train and mentor a team of Operators.

Project management skills and experience are preferred.

This position is an hourly position that is overtime eligible

Working Conditions

The position follows the Dupont schedule.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

Benefits & Perks

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.