Lead Field Service Representative

Veolia; Odessa (TX); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health insurance day 1

Life insurance

PTO

Holidays

Parental leave

401(k) match

FSA/HSA

AD&D

Disability insurance

Tuition reimbursement

Job summary

Veolia Odessa, TX is seeking a Shift Lead Field Service Representative to provide expert technical support, mentor a local field team, and drive maintenance strategies for site operations. This role focuses on troubleshooting complex issues and coordinating installations and integrations to deliver high-quality service for customers.

The ideal candidate has 5+ years in field service or technical support, strong electronics/chemistry knowledge, and proven leadership abilities.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 5+ years in a field service/technical support role.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal and leadership abilities.
• Ability to train and mentor a team of Operators.
• Project management skills preferred.

Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and maintenance strategy development.
• Mentor a team in level 1 maintenance and performance tuning tasks.
• Manage projects including installations, upgrades, and system integrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by logging hours in ServiceMax/Salesforce/MaintainX and complete site safety inspections in Gensuite.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect supervision of Field Service Representatives (FSR)/Operators assigned to shift.

Skills

Problem-solving

Analytical thinking

Leadership

Communication

Team mentoring

Project management

Education

Bachelor's degree in relevant field

Tools

ServiceMax

Salesforce

MaintainX

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary

The Shift Lead Field Service Representative is responsible for providing expert technical support, maintaining site relations withcustomers, developing strategies for optimizing site operations, and leading local field teams to ensure proper operations andlevel 1 maintenance services are being completed proficiently for customers. This role involves troubleshooting and resolvinghighly complex technical issues, managing projects, and providing mentorship to Operators.

Duties & Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipmentand systems.
• Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
• Manage and coordinate technical projects, including installations, upgrades, and systemintegrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by working within our Veolia digital tool suite including logging hours andPM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting inInSight, and more.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.

Qualifications

Education & Experience

• Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanicalengineering) or equivalent experience.

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functionsof the role. Responsibilities may change over time and may be assigned at any time.

• 5+ years of experience in a field service, plant production or technical support role.
• Expert knowledge of electronics, chemistry, mechanics, computer systems, and relatedtechnologies.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.
• Ability to train and mentor a team of Operators.
• Project management skills and experience are preferred.

This position is an hourly position that is overtime eligible

Working Conditions

• The position follows the Dupont schedule.

Additional Information

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

• Medical, Dental, & Vision Insurance Starting Day 1!

• Life Insurance

• Paid Time Off

• Paid Holidays

• Parental Leave

• 401(k) Plan - 3% default contribution plus matching!

• Flexible Spending & Health Saving Accounts

• AD&D Insurance

• Disability Insurance

• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of
this posting. The Company reserves the right to modify this information at any time, subject to
applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will
not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have
a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes
and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration
to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.