Lead Field Service Engineer - Marine

ZipRecruiter; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company seeks a Lead Field Service Engineer to provide technical expertise and hands-on support for power conversion systems. This role involves troubleshooting, maintenance, and installations, primarily for U.S. Navy customers, ensuring customer satisfaction and service growth.

Qualifications

• Minimum of 3 years of experience in field service or commissioning.
• U.S. citizenship with the ability to obtain a Secret-level security clearance.

Responsibilities

• Lead and support field service activities for power conversion equipment.
• Collaborate with customer teams to resolve technical issues.
• Document product issues and provide feedback for continuous improvement.

Skills

Technical Support

Troubleshooting

Customer Relationship Management

Education

Bachelor’s Degree in Electrical Engineering

Job description

Job Description

Lead Field Service Engineer Job Summary

The Lead Field Service Engineer will provide critical technical expertise and hands-on support for power conversion systems, including drives, automation systems, rotating machines, and auxiliary equipment. This role focuses on supporting U.S. Navy customers by performing troubleshooting, maintenance, installation, and system upgrades while driving customer satisfaction, on-time delivery (OTD), and service growth. The role reports to the Field Service Engineering Manager (Government Services) and is instrumental in managing service work items and supporting field teams.

Lead Field Service Engineer Responsibilities

• Lead and support field service activities for power conversion equipment, including troubleshooting, repairs, system maintenance, and commissioning.
• Provide technical support for equipment startups, installations, and scheduled outages.
• Collaborate directly with customer teams (Operations, Engineering, Training, Purchasing) to resolve technical issues, maximize system availability, and improve overall service delivery.
• Manage customer-facing initiatives to enhance relationships and improve project profitability.
• Interface with internal teams (Engineering, Parts, Repairs, Projects) to coordinate issue resolution using best practices and standardized processes.
• Document product issues and provide feedback to internal engineering and quality teams, highlighting recurring problems and contributing to continuous improvement.
• Perform risk assessments, create mitigation plans, and ensure effective issue resolution.

Lead Field Service Engineer Position Requirements

• Bachelor’s Degree in Electrical Engineering or a related field from an accredited institution.
• Minimum of 3 years of experience in field service or commissioning.
• U.S. citizenship with the ability to obtain a Secret-level security clearance.
• Willingness and ability to travel up to 30%.

Note: There appears to be a duplication in the requirements section. If the position requires a Master’s Degree and 5 years of experience, clarify whether both sets of requirements are necessary or if one should be removed to avoid confusion.

Company Description

Core Group Resources is the bridge that connects the maritime, marine offshore, oil & gas, petrochemical, and environmental industries. Our in-depth knowledge of these fields can help you navigate these quickly expanding markets.

We actively assist companies in hiring top marine engineers, operations, and commercial candidates with our industry expertise. Candidates seeking to enter these industries can let us chart their careers here. We have mapped out all verticals in this space and know where professionals are best poised for rapid career growth.

With strong projected growth in these sectors, now is the time to partner with the leading Houston-based recruitment firm, Core Group Resources.

We Offer:

• Direct Hire, Executive Search, Contract Recruitment, and Recruitment Process Outsourcing

Contact us today to learn more about how we can partner with you. Email [e-mail] to get started.