Lead Field Service Engineer

ZipRecruiter; Seattle (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

ZipRecruiter is looking for a Field Service Engineer Lead to enhance our manufacturing operations. The ideal candidate will lead a team, repair equipment, and optimize processes for innovative medical devices. This role requires strong collaborative skills and a focus on continuous improvement, supporting both R&D and customer needs with effective problem-solving.

Benefits

Permanent work authorization

Opportunities for team leadership and development

Qualifications

• BS in an Engineering discipline with 3 years experience or MS with 2 years experience.
• Experience in medical device manufacturing or capital equipment environments.
• Knowledge of regulatory processes like ISO9000 or FDA QSR.

Responsibilities

• Repair internal equipment in development and customer equipment.
• Collaborate with teams to build and lead a Field Service Technician team.
• Conduct risk assessments and identify solutions for technical issues.

Skills

Problem-solving

Continuous Improvement

Creativity and Innovation

Analytical and Problem-Solving Skills

Education

BS in Engineering or MS in Engineering

Tools

SolidWorks

Microsoft Office

Job description

Job DescriptionJob Description

Field Service Engineer Lead

As we build our manufacturing operations in parallel to multiple R&D projects in development, SIUI now needs to hire a Field Service Engineer Lead who can bring their hands on and post market support expertise as well as their capital equipment know-how to the company. The Field Service Engineer Lead will take ownership of repairing internal equipment in development by R&D and post market customer equipment; working primarily in house and occasionally in the field. He or she will bring strong continuous improvement experience competencies to drive initial quality, delivery, and cost considerations to meet the business needs as SIUI develops next innovative products. This person will potentially build and own manufacturing capabilities in Issaquah, WA. She/He will partner with R&D and on projects to transfer manufacturing processes into production. This position will heavily interact with the GM on site and teams in China to build a field support team of technicians and own product repair for SIUI.

Competencies:

Problem-solving: This position will work on problems of diverse scope where analysis of information requires evaluation of identifiable factors by identifying and resolving technical issues for the SIUI customers. This may involve troubleshooting equipment malfunctions, optimizing processes, or improving system reliability.

Continuous Improvement: This position will create solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Continuously seeking opportunities to improve the efficiency, reliability, and safety of equipment through innovation and iteration.

Risk Management: This position will conduct risk assessments to identify potential hazards associated with equipment repair and implementing measures to mitigate these risks.

Collaboration: This position will work with the team in China to design, build or improve fixtures, tooling, or equipment to increase quality, reliability, capacity, and yield.

Leadership: This position will build and lead a team of Field Service Technicians to repair equipment across the US and South America, primarily in house with some travel.

Qualifications

• BS in an Engineering discipline such as mechanical or electrical engineering with a minimum of three years' experience or an MS in Engineering with a minimum of two years' experience

• Experience supporting equipment engineering in a medical device manufacturing or capital equipment manufacturing environment in a similarly regulated industry
• Experience working in a structured design process such as ISO9000 or FDA QSR, knowledge of regulatory approval process and requirements
• Working knowledge of design control and cGMP requirements for medical device manufacturing per FDA QSR and ISO13485-2003 or ISO9001and EN46001
• Proficiency with CAD software (SolidWorks )
• Excellent computer skills with specific skills in Microsoft Office
• Knowledge and Understanding of Equipment and tooling design: You should demonstrate knowledge and understanding of your area of specialization, including principles and practices within equipment design and machine design.
• Analytical and Problem-Solving Skills: You should be capable of assessing unusual circumstances using analytical techniques. This involves identifying the root cause of problems and applying problem-solving methodologies to resolve them effectively
• Creativity and Innovation: You should be able to resolve a wide range of issues creatively, suggesting variations in approach when necessary. This implies the ability to think outside the box and propose innovative solutions to complex problems
• Autonomy and Responsibility: You should be capable of working independently, taking ownership of projects, and making sound decisions without constant supervision and be able to assess and address a wide range of issues autonomously
• Continuous Learning and Improvement: You should exhibit a commitment to continuous learning and improvement within their field.
• The ability to work onsite in Issaquah, WA
• Interest in leading a team and developing others.

For US-Based Candidates Only

Work Authorization Status: / Permanent