Lead Field Ops: Utility Locating

Paycom - ATS; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Paycom - ATS is seeking an Area Manager to oversee locating technicians and supervisors across designated geographic areas near Detroit. You will lead field operations, ensure accuracy, safety compliance, and timely project completion while coordinating with clients and internal teams.

The role requires strong leadership, technical know-how, and excellent communication to manage tickets, timecards, and field support. Occasional overnight travel and a safety-focused mindset are essential.

Qualifications

• Must have a strong attention to detail and safety mindset.
• Willingness to travel frequently (75%+ as needed).
• Excellent troubleshooting and problem-solving skills in utility locate work.

Responsibilities

• Serve as a daily point of contact for employees, addressing operational issues, locates, and general concerns.
• Act as liaison between Northern Lights, clients, and internal teams, ensuring timely and professional communication.
• Oversee field operations across assigned geographic areas; overnight travel required.
• Manage field supervisors and support personnel-related issues in coordination with upper management and HR.
• Monitor and manage tickets through the Northern Lights portal, ensuring efficient workflow and timely responses.
• Regularly review and approve timecards, monitor hours, and coordinate vacation schedules.
• Adjust service maps and locator working hours to meet departmental needs and manage ticket volume.
• Oversee equipment calibration and maintain documentation; support field teams in troubleshooting difficult or complex locates.
• Conduct monthly field and desktop audits to ensure procedural compliance and data accuracy.
• Perform initial damage documentation and reporting; assist with root cause tracking as needed.
• Coordinate and support client reporting requirements within internal systems.
• Assist with new locator training and ongoing field support.
• Maintain consistent communication via email and text; follow up on key issues promptly.
• Support company safety initiatives and reinforce a safety-focused culture.

Skills

Attention to detail

Safety-first mindset

Willing to travel

Troubleshooting

Communication skills

Team collaboration

DOT certification

Driver's license

Tools

Northern Lights portal

Job description

Paycom - ATS is seeking an Area Manager to oversee locating technicians and supervisors across designated geographic areas near Detroit. You will lead field operations, ensure accuracy, safety compliance, and timely project completion while coordinating with clients and internal teams.

The role requires strong leadership, technical know-how, and excellent communication to manage tickets, timecards, and field support. Occasional overnight travel and a safety-focused mindset are essential.