Lead Field Branch Administrator

Schindler Elevator Corporation (U.S.); Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Schindler Elevator Corporation (U.S.) in Raleigh, NC is seeking a Lead Field Branch Administrator to standardize administrative processes across the Southeast territory and mentor FBAs and Senior FBAs. The role encompasses HR, payroll, purchasing, safety, AR/AP, and contract administration, with responsibilities spanning onboarding, training, and ensuring compliance with corporate functions.

The LFBA will ensure coverage during absences and contribute to process improvements while maintaining

Qualifications

• Oversee HR admin processes including onboarding, requisitions, and pay rate updates.
• Lead, train, and mentor FBAs and Senior FBAs across the Southeast territory.
• Coordinate payroll, accounts receivable/payable, and contract administration activities.

Responsibilities

• Provide leadership, guidance, and training to FBAs and Senior FBAs in the territory.
• Ensure consistent administrative processes across branches with centralized support.
• Liaise between branch admins and corporate functions to resolve issues and improve communication.
• Support onboarding and training of new FBAs, including system education and process knowledge.
• Ensure adequate admin coverage during absences and vacancies.
• Maintain resources and identify subject matter experts for the admin population.
• Participate in process improvement and compliance efforts.

Skills

Leadership

Training & coaching

HR processes

Payroll administration

Accounts payable/receivable

SAP

Concur

Kofax

Contract administration

Tools

SAP

Concur

Kofax

Microsoft Excel

Job description

Location: Raleigh, NC, United States

Job ID: 90884

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Lead Field Branch Administrator

The Lead Field branch Administrator (LFBA) will be responsible for maintaining proficiency and con-sistency within their respective Territory by providing training to the Field Branch Administrator (FBA)s and Senior FBAs on all administrative processes related to Human Resources, Purchasing, Safety, Payroll, Accounts Receivable & Payable, Labor Relations /Contract Administration, and others. These responsibilities are in addition to the current role of the successful candidate. LFBAs will maintain their current direct line reporting relationship with performance input provided by the centralized functions. This position can be located in any field office within the Southeast territory.

Your Main Responsibilities

Your main responsibilities

• Provide leadership, guidance, and training to Field Branch Administrators (FBAs) and Senior FBAs within the territory.
• Ensure consistent execution of administrative processes across branches by collaborating with other LFBAs and centralized support teams.
• Act as a liaison between branch administrators and corporate functions to resolve issues and drive communication.
• Support onboarding and training of new FBAs, including process education and system utilization.
• Ensure adequate administrative coverage during absences and vacancies.
• Identify subject matter experts and maintain resources for the admin population.
• Participate in process improvement initiatives and support quality and compliance efforts.

Billing, AR/AP & Financial Operations

• Manage accounts receivable functions, including invoice retrieval, revisions, statements of account (SOAs), cash application, and payment tracking.
• Oversee billing processes (T&M, ESM), including credits, cancellations, re-bills, and digital billing updates.
• Review billing accuracy to ensure completeness, including customer authorization and proper documentation.
• Support collections efforts and participate in collection-related calls.
• Process accounts payable activities, including vendor payments, utilities, and miscellaneous purchases.
• Create and manage purchase orders, goods receipts, and invoice workflows.
• Process Kofax check requests and Concur expense reports.
• Support certified payroll processing.

Customer Account & Contract Management

• Maintain customer account data including contact updates, billing details, and automated work ticket settings.
• Manage contract files (digital and paper), ensuring accessibility and accuracy.
• Provide contract documentation to internal stakeholders.
• Handle invoice adjustments, billing inquiries, and account maintenance updates.
• Request certificates of insurance and manage compliance documentation.

Field Operations & Equipment Management

• Maintain equipment data integrity, including functional locations, naming conventions, and correction of data inconsistencies.
• Support NI–EI turnover processes, including technician assignments and NPS initiation.
• Coordinate inspections, permits, and regulatory compliance activities (e.g., Massachusetts permits, state scheduling, customer notifications).
• Maintain schedules and support field documentation through SAP and related systems.
• Communicate with field teams regarding schedules, service updates, and customer requirements.

HR Administration & Employee Support

• Support IUEC-related processes including onboarding, requisitions, job changes, terminations, and pay rate updates.
• Maintain employee records and ensure system accuracy for reporting relationships.
• Process and manage employee forms (drug screenings, tax forms, 401(k), PPE authorizations, etc.).
• Support compliance activities including I-9 processing and record maintenance.
• Assist employees and technicians with payroll, scheduling, and administrative inquiries.

Procurement, Vendor & Fleet Management

• Manage vendor setup, onboarding, and ongoing vendor relationships.
• Administer purchasing activities including PPE, uniforms, office supplies, and operational materials.
• Coordinate fleet operations including driver assignments, fuel cards, registrations, and renewals.
• Support maintenance vendor coordination, including Safety-Kleen, facility vendors, and service providers.

Claims, Compliance & Risk Management

• Manage incident and accident claims through Broadspire.
• Notify customers of nonconformances and ensure proper documentation.