Lead Field Branch Administrator

Schindler Group; Raleigh (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Schindler Group is seeking a Lead Field Branch Administrator to elevate administrative operations across its Southeast field offices. The role emphasizes leadership in training FBAs and ensuring consistent, compliant processes in HR, payroll, billing, and contract management.

You will coordinate with centralized teams, oversee onboarding and coverage, and support field operations documentation and system usage.

Responsibilities

• Lead Field Branch Administrators (FBAs) and Senior FBAs training in administrative processes across HR, Purchasing, Safety, Payroll, AR/AP, Labor Relations/Contract Administration.
• Ensure consistent execution of administrative processes across branches by collaborating with other LFBAs and centralized support teams.
• Act as liaison between branch administrators and corporate functions to resolve issues and drive communication.
• Support onboarding and training of new FBAs, including process education and system utilization.
• Ensure adequate administrative coverage during absences and vacancies.
• Identify subject matter experts and maintain resources for the admin population.
• Participate in process improvement initiatives and support quality and compliance efforts.
• Manage field operations data and equipment data integrity, including schedules, field documentation, and communication with field teams.

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Lead Field Branch Administrator

Your main responsibilities

Your main responsibilities
The Lead Field branch Administrator (LFBA) will be responsible for maintaining proficiency and con-sistency within their respective Territory by providing training to the Field Branch Administrator (FBA)s and Senior FBAs on all administrative processes related to Human Resources, Purchasing, Safety, Payroll, Accounts Receivable & Payable, Labor Relations /Contract Administration, and others. These responsibilities are in addition to the current role of the successful candidate. LFBAs will maintain their current direct line reporting relationship with performance input provided by the centralized functions. This position can be located in any field office within the Southeast territory.

Leadership & Administrative Oversight

• Provide leadership, guidance, and training to Field Branch Administrators (FBAs) and Senior FBAs within the territory.
• Ensure consistent execution of administrative processes across branches by collaborating with other LFBAs and centralized support teams.
• Act as a liaison between branch administrators and corporate functions to resolve issues and drive communication.
• Support onboarding and training of new FBAs, including process education and system utilization.
• Ensure adequate administrative coverage during absences and vacancies.
• Identify subject matter experts and maintain resources for the admin population.
• Participate in process improvement initiatives and support quality and compliance efforts.

Billing, AR/AP & Financial Operations

• Manage accounts receivable functions, including invoice retrieval, revisions, statements of account (SOAs), cash application, and payment tracking.
• Oversee billing processes (T&M, ESM), including credits, cancellations, re-bills, and digital billing updates.
• Review billing accuracy to ensure completeness, including customer authorization and proper documentation.
• Support collections efforts and participate in collection-related calls.
• Process accounts payable activities, including vendor payments, utilities, and miscellaneous purchases.
• Create and manage purchase orders, goods receipts, and invoice workflows.
• Process Kofax check requests and Concur expense reports.
• Support certified payroll processing.

Customer Account & Contract Management

• Maintain customer account data including contact updates, billing details, and automated work ticket settings.
• Manage contract files (digital and paper), ensuring accessibility and accuracy.
• Provide contract documentation to internal stakeholders.
• Handle invoice adjustments, billing inquiries, and account maintenance updates.
• Request certificates of insurance and manage compliance documentation.

Field Operations & Equipment Management

• Maintain equipment data integrity, including functional locations, naming conventions, and correction of data inconsistencies.
• Support NI–EI turnover processes, including technician assignments and NPS initiation.
• Coordinate inspections, permits, and regulatory compliance activities (e.g., Massachusetts permits, state scheduling, customer notifications).
• Maintain schedules and support field documentation through SAP and related systems.
• Communicate with field teams regarding schedules, service updates, and customer requirements.

HR Administration & Employee Support

• Support IUEC-related processes including onboarding, requisitions, job changes, terminations