Lead Field Admin: Training, HR & Ops Leader

Schindler Group; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Paid time off

Tuition reimbursement

Parental leave

Professional development

Job summary

Schindler Group in Charlotte, NC is seeking a Lead Field Branch Administrator to oversee administrative operations across the Southeast territory. You will train Field Branch Administrators and Senior FBAs, ensure consistent HR, purchasing, safety, payroll, and contract administration, and coordinate with centralized functions.

This role emphasizes process improvement, data integrity, and compliant billing and vendor management, with a focus on enabling field teams to deliver reliable service

Qualifications

• High School Diploma required.
• 5+ years experience supporting middle management and/or department.
• Experience supporting a Schindler field office preferred.
• Intermediate to Advanced knowledge of MS Office.

Responsibilities

• Provide leadership, guidance, and training to Field Branch Administrators (FBAs) and Senior FBAs within the territory.
• Ensure consistent execution of administrative processes across branches by collaborating with other LFBAs and centralized support teams.
• Act as a liaison between branch administrators and corporate functions to resolve issues and drive communication.
• Support onboarding and training of new FBAs, including process education and system utilization.
• Ensure adequate administrative coverage during absences and vacancies.
• Identify subject matter experts and maintain resources for the admin population.
• Participate in process improvement initiatives and support quality and compliance efforts.

Skills

MS Office

Administrative support

Communication

Education

High School Diploma

Tools

SAP/ESM

Freshdesk

Service Portal

Kofax

Concur

Job description

Schindler Group in Charlotte, NC is seeking a Lead Field Branch Administrator to oversee administrative operations across the Southeast territory. You will train Field Branch Administrators and Senior FBAs, ensure consistent HR, purchasing, safety, payroll, and contract administration, and coordinate with centralized functions.

This role emphasizes process improvement, data integrity, and compliant billing and vendor management, with a focus on enabling field teams to deliver reliable service