Lead Fiber Installation & Repair Technician

Aecon U.S.; Eden Prairie (MN); On-site; USD 74,501,000 - 85,962,000; Full time

Benefits offered by this job

Health Insurance

401K match

Vacation - Paid Time Off

Wellness Benefit

Green Living Benefit

Tuition Reimbursement

Job summary

Aecon U.S. is hiring a Lead Technician in Minnesota toInstall and repair fiber infrastructure across residential, commercial, and telecom sites. The role reports to the Manager, Operations and focuses on safety, reliability, and high-quality field work in a fast-paced environment.

Travel is required, a clean driving record is needed, and you’ll participate in ongoing training, performance reviews, and equipment maintenance. Aecon U.S.

Qualifications

• Excellent Customer Service skills, both internally and externally.
• Must be technically inclined and have a desire to learn
• Demonstrated leadership skills
• Installation and repair experience in fiber cable installation and excavation
• Must be willing to travel as required and provide a clear driving record on an annual basis
• Successfully complete a criminal background check
• This position requires working in varying heights and spaces in accordance with state and federal guidelines
• Evening and weekend work is required
• Ability and willingness to work long hours when required.
• Able to perform in a fast-paced environment.
• Office – sitting for periods of time and utilizing the telephone and computer.
• On the Road – sitting in vehicle driving and completing paperwork.
• Job Site – periodically uses locate equipment (25 lbs) and 20 lbs transmitter.
• Capacity to lift and work with materials weighing up to 75 lbs
• Must be comfortable working at heights with ladders or bucket truck (training will be provided).

Responsibilities

• Must be safety conscious and able to adhere to a highly focused safety culture
• Monitor, manage, and lead all field performance requirements to meet or exceed established Installation and Service benchmarks
• Participate in performance management reviews and provide necessary feedback to strengthen the team’s performance
• Ensure all technicians comply with uniform and safety policies
• Support telecommunication installation activities (Vehicle Management / Inspections / Reporting)
• Present training courses to new employees or new process updates to the team
• Update training material and create new process training courses when needed
• Execute quality of work inspections and coach technicians on quality installations
• Serve as the primary liaison between Field Technicians, Operations Support, and end users, ensuring effective communication and seamless service delivery.
• Conduct field visits with technicians as required
• Complete all required documentation for Safety, Quality Assurance and Vehicle Maintenance purposes
• Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition
• Manage and track customer complaints and resolution

Skills

Customer service

Technical aptitude

Leadership

Fiber installation

Travel willingness

Background check

Height safety

Evening/weekend availability

Fast-paced environment

Tools

None

Job description

Aecon U.S. is hiring a Lead Technician in Minnesota toInstall and repair fiber infrastructure across residential, commercial, and telecom sites. The role reports to the Manager, Operations and focuses on safety, reliability, and high-quality field work in a fast-paced environment.

Travel is required, a clean driving record is needed, and you’ll participate in ongoing training, performance reviews, and equipment maintenance. Aecon U.S.