Lead Supervisor F&B I

Tapestry, Inc.; Cabazon (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Lead Supervisor to support the store leadership team in Cabazon, California. The role involves delivering exceptional guest experiences, driving sales, and coaching team members while maintaining operational standards.

The ideal candidate should have 1+ years in retail management, strong organizational skills, and the ability to work a flexible schedule. Benefits include medical, dental, and vision insurance, as well as 401(k) and tuition assistance.

Qualifications

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Ability to lift at least 25 lbs. regularly and 50 lbs. occasionally.

Responsibilities

• Lead by example in delivering outstanding service.
• Motivate team performance and drive sales goals.
• Provide real-time feedback and coaching to associates.
• Assist with operations, including inventory management.
• Address customer concerns with professionalism.
• Uphold brand values and ensure a luxury experience.

Skills

Retail management experience

Customer service skills

Organizational skills

Job description

About the Company

Coach is a global fashion house founded in New York in 1941. We create beautiful, long‑lasting pieces that help you be yourself.

Job Summary

The Lead Supervisor supports the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence. This role is a key part of the store’s leadership structure and helps coach and develop team members in alignment with district priorities and Coach values.

Responsibilities

• Guest Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching: Provide real‑time feedback, training, and support to associates to elevate selling and service skills.
• Operations: Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving: Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach’s brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.

Requirements

• 1+ years of experience in retail or food service management.
• Experience in customer‑facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy season, and high‑traffic retail days (including but not limited to public holidays).

Physical Requirements: Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Base Pay Range

Base Pay Range: Complies with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264.