Lead Experience Designer — Credit Products

JPMorgan Chase; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Design Senior Associate on the Credit Products team to shape user experiences across our digital banking products. You will leverage advanced UX principles, collaborate with cross-functional partners, and drive accessible, inclusive design across web and mobile platforms.

The role focuses on aligning user needs with business goals within a regulated financial services environment, delivering end-to-end design improvements and scalable frameworks.

Qualifications

• 3+ years in a user experience design role for digital products and services.
• Proficient with industry-standard tools (Figma, Sketch, or Adobe Creative Suite).
• Experience designing across web, mobile, and other digital channels.

Responsibilities

• Design and develop elegant interaction solutions across products and platforms.
• Apply information architecture and storyboarding to create user-centric designs.
• Conduct data-driven analyses to inform design decisions and extract insights.
• Collaborate with cross-functional teams to ensure inclusive design and accessibility.
• Iterate based on user feedback to improve overall UX.
• Analyze market trends and user research to inform design decisions and strategy.
• Develop reusable frameworks and playbooks to accelerate speed-to-market.
• Build relationships with Product, Strategy, and Tech to drive outcomes.
• Communicate design decisions clearly with rationale to stakeholders.

Skills

UX design

Data-driven

Inclusive design

Accessibility

Collaboration

Tools

Figma

Sketch

Adobe Creative Suite

Job description

JPMorgan Chase is seeking an Experience Design Senior Associate on the Credit Products team to shape user experiences across our digital banking products. You will leverage advanced UX principles, collaborate with cross-functional partners, and drive accessible, inclusive design across web and mobile platforms.

The role focuses on aligning user needs with business goals within a regulated financial services environment, delivering end-to-end design improvements and scalable frameworks.