Lead Engineer: Voice, SMS & Lifecycle Engagement

Symple Lending, Inc.; Tampa (FL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

On-site in Tampa

Health, dental, and vision coverage

401(k) with company match

Paid time off & holidays

Performance bonus

Job summary

Symple Lending, Inc. is seeking a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels in Tampa.

You will guide a small team while shaping system design and real-time decisioning that drives speed-to-lead and conversion. This role sits at the intersection of engineering, sales, and marketing, delivering high-impact infrastructure, seamless integrations with Twilio, Dialpad, and SalesMessage, and measurable revenue growth through

Qualifications

• Hands-on engineering experience with APIs, AWS, and event-driven architectures.
• Experience with voice/telephony and SMS platforms for high-volume engagement.
• Proven ability to lead engineers and deliver revenue-impacting systems.

Responsibilities

• Lead engineering for voice, SMS, and lifecycle engagement systems.
• Design and optimize speed-to-lead, routing, and contact strategies.
• Build and scale outbound dialing and messaging workflows.
• Integrate with telephony platforms and other tools.
• Collaborate with Sales and Marketing to improve conversions.
• Own system performance, uptime, reliability, and observability.
• Identify bottlenecks and implement engagement-flow improvements.

Skills

APIs

AWS

Event-driven

Voice / telephony

SMS workflows

Outbound sales

Lead nurturing

Team leadership

Fast-moving environment

Tools

Twilio

Dialpad

SalesMessage

Job description

Symple Lending, Inc. is seeking a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels in Tampa.

You will guide a small team while shaping system design and real-time decisioning that drives speed-to-lead and conversion. This role sits at the intersection of engineering, sales, and marketing, delivering high-impact infrastructure, seamless integrations with Twilio, Dialpad, and SalesMessage, and measurable revenue growth through