Lead EMS Mechanic

Fleet Services by Cox Automotive; Worcester (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in mobile fleet services is seeking a Mobile Technician Leader to drive team performance and operational excellence. In this role, you will lead a dedicated team of technicians, providing guidance and support to ensure top-notch service delivery. Your leadership will be pivotal in enhancing productivity and maintaining safety standards across all operations. If you are passionate about mentoring and have a strong background in fleet maintenance, this is your chance to make a significant impact in a growing company that values innovation and teamwork.

Qualifications

• 6+ years of experience in a related field, with a focus on management.
• Strong skills in coaching and mentoring technicians.

Responsibilities

• Lead a team of 15+ technicians and monitor productivity metrics.
• Conduct safety audits and ensure compliance with regulations.

Skills

Coaching

Mentoring

Management

Customer Focus

Problem-Solving

Interpersonal Skills

Mobile Maintenance Knowledge

IT Systems Proficiency

Education

Bachelor’s Degree in Related Discipline

Tools

Dispatch Software

Workday

Salesforce

Job description

Fleet Services by Cox Automotive (FSCA) keeps your fleet moving.

Fleet Services by Cox Automotive (FSCA) is one of the largest fleet maintenance companies in the country, operating with over 500 mobile trucks and 20+ shops. As a leader in the mobile fleet service industry, we provide preventative maintenance with proprietary technology tailored to each customer's needs. Our business has experienced significant growth and is expected to expand further. We are seeking motivated, energetic individuals to join our team.

Position: Mobile Technician Leader

We are hiring a Mobile Technician Leader to support our management team and future growth. If you're looking for a new opportunity, we would love to hear from you!

Responsibilities:

1. Lead a team of 15+ technicians, providing leadership and guidance to achieve company results.
2. Conduct one-on-one meetings for coaching and mentoring.
3. Monitor metrics, reports, and records to analyze team productivity and implement improvements.
4. Travel frequently to technician and customer locations.
5. Participate in meetings with various organizational functions.
6. Ensure compliance with policies, safety regulations, and environmental standards.
7. Oversee onboarding activities for new technicians.
8. Conduct safety audits and quality control inspections.
9. Assist in budget development and adherence.
10. Coordinate with team members to improve productivity.
11. Collaborate with dispatch and sales teams to ensure technicians' schedules are full.
12. Delegate work and coordinate repairs.
13. Participate in safety meetings and enforce safety procedures.
14. Provide technical guidance and advice.
15. Work with customers to meet vehicle maintenance needs.
16. Facilitate communication across organizational functions.
17. Manage inventory levels of equipment, parts, and tools.
18. Interview, select, and train new technicians.
19. Resolve issues related to HR, parts, fleet management, IT, etc.
20. Operate a company vehicle for travel.
21. Perform technician duties as needed to model best practices.
22. Perform other duties as assigned.

Requirements:

1. Bachelor’s degree in a related discipline with 6+ years of experience, or equivalent combination of education and experience.
2. At least 1 year of management or leadership experience.
3. Valid driver’s license and safe driving record; ability to travel.
4. Minimum age of 21 years due to interstate regulations.
5. Skills in coaching, mentoring, and managing technicians.
6. Knowledge of mobile maintenance practices and challenges.
7. Ability to coordinate multiple efforts and act with urgency.
8. Strong ethics, action orientation, and customer focus.
9. Proficiency with IT systems like dispatch software, Workday, Salesforce, etc.
10. Excellent listening, interpersonal, and problem-solving skills.