Lead Emergency Communications Coordinator

Health First; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Health First seeks a Patient Coordinator to manage hospital communication systems, handle high-volume calls, and support after-hours answering services across locations. The role emphasizes patient safety, responsive messaging, and leadership within a fast-paced team.

Candidates should have strong communication skills, 1–3 years in customer service, and proficiency with Microsoft Office and EHR systems. Flexibility for rotating shifts and travel among facilities is required.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service or call center experience.
• Proficiency in typing >40 wpm.
• Strong communication skills and a professional demeanor.
• Experience with Microsoft Office and EHR systems.
• Ability to work in a fast-paced environment and meet performance metrics.
• Flexibility to work at multiple locations and rotating shifts.

Responsibilities

• Announce and broadcast emergency codes across hospital areas following protocols.
• Operate multi-line telephone systems to route calls to patient rooms, departments, physicians, and staff.
• Provide after-hours answering service for healthcare providers; relay urgent messages promptly.
• Deliver excellent customer service by addressing inquiries and directing calls appropriately.
• Comply with HIPAA and safety procedures; protect patient confidentiality.
• Maintain logs of incoming calls, messages, and incidents for reporting.
• Coordinate with nursing, physicians, security, and other departments during emergencies and daily operations.
• Contribute to quality care and patient experience initiatives.
• Perform other duties as assigned.

Skills

Communication skills

Microsoft Office

EHR systems

Typing >40 wpm

Calm under pressure

Organizational skills

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Microsoft Office

EHR software

Job description

Health First seeks a Patient Coordinator to manage hospital communication systems, handle high-volume calls, and support after-hours answering services across locations. The role emphasizes patient safety, responsive messaging, and leadership within a fast-paced team.

Candidates should have strong communication skills, 1–3 years in customer service, and proficiency with Microsoft Office and EHR systems. Flexibility for rotating shifts and travel among facilities is required.