Long Term Care Eligibility Technician

Boulder County; Boulder (CO); Presencial; USD 55.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension contributions

Public Service Loan Forgiveness (PSLF)

Vacation and medical leave accruals

Descripción de la vacante

Boulder County Human Services Department seeks a Long-Term Care Eligibility Technician to determine benefits for Health First Colorado (Medicaid) and SNAP. This full-time, non-exempt role works Monday–Friday, 8:00am–4:30pm, at 515 Coffman St., Longmont, CO, serving community members with compassion and accuracy.

The position requires a high school diploma and at least two years of public-facing experience; bilingual English/Spanish is preferred.

Formación

• Minimum high school graduation or equivalent.
• At least 2 years of public interaction experience.
• Knowledge of public assistance programs.
• Bilingual in English and Spanish preferred.

Responsabilidades

• Gathers and reviews financial and other pertinent information to determine eligibility for public assistance programs.
• Verifies information by direct contact, phone, or home visit.
• Informs applicants of program requirements and benefits for which they may be eligible.
• Clarifies and interprets appeal rights and procedures for clients.
• Assists applicants in completing forms and obtaining needed documents.
• Keeps recipients informed about changes in laws affecting eligibility.
• Decides to approve or deny applications and notifies applicants within required timeframes.
• Enters data into computer systems and uses systems to verify information.
• Assesses need for recovery of funds or referral for fraud investigation.

Conocimientos

Public assistance knowledge

Communication skills

Interviewing

Bilingual (English/Spanish)

Educación

High school diploma or equivalent

Two years public-facing experience

Descripción del empleo

Boulder County Human Services Department is seeking to hire a Long-Term Care Eligibility Technician. As an Eligibility Technician, you will engage with community members to determine benefits for programs such as Health First Colorado (Medicaid) and SNAP (Supplemental Nutrition Assistance Program). You will be empowered and given the tools to make a real difference in people’s lives every day.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position will work out of 515 Coffman St., Longmont, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $55,116.00 - $67,254.00 Annually

Tentative Hiring Timeline:

• Phone Screening: Week of November 9th
• First Round Interviews: Week of November 16th
• Second Round Interviews: Week of November 30th
• Language Proficiency Test (if applicable): Week of November 30th
• Reference Check: Week of November 30th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

1. Gathers and reviews financial and other pertinent information from applicants and clients to use in determining eligibility for all categories of public assistance and Medicaid
2. Verifies information given by applicants by direct contacts, phone contacts and/or home visits
3. Informs applicants and recipients of relevant requirements and program benefits for which they may have eligibility
4. Clarifies and interprets to clients their appeal rights and procedures
5. Assists applicants in completing forms and securing documents and other verification needed in completing forms
6. Informs recipients on an ongoing basis of changes in laws and regulations affecting their continuing eligibility
7. Approves or denies applications and informs applicants within required time frames
8. Enters pertinent data into computer systems and uses appropriate systems to gather and verify data on applicants
9. Determines the need for recovery of funds or referral for fraud investigation
10. Performs related work, as required
11. May be reassigned during emergency situations

PLEASE NOTE:

When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

• High school graduation or equivalent

AND

• 2 (two) years of experience working with the public

Additional related education may count towards required experience.

BACKGROUND CHECK:

• A job offer is contingent on passing a background investigation

PREFERRED QUALIFICATIONS:

• Bilingual in English and Spanish
  • Additional compensation will be provided based on the use of bilingual skills.
• Public assistance program experience
• Colorado Benefits Management System experience
• Eligibility experience in Medical Assistance and Food Assistance
• Eligibility experience in Long Term Care

KNOWLEDGE, SKILLS, & ABILITIES:

• Working knowledge of public assistance programs and other community agencies that provide assistance to clients
• Skill in communicating verbally and in writing
• Skill in interviewing
• Ability to work effectively with other employees, difficult clients, and the public

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.