Lead DSP & ISP Coordinator

Creative Foundations, Inc.; Delaware (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Creative Foundations, Inc. is seeking a Supportive Living Coordinator to lead Direct Support Professionals delivering person-centered services to individuals with I/DD in Ohio. You will supervise staff, manage schedules, and ensure ISP development aligns with regulatory requirements.

The role emphasizes coaching, performance evaluations, and coordinating with families and stakeholders to ensure high-quality, consistent care. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Experience supporting individuals with intellectual and developmental disabilities strongly preferred.
• Previous supervisory, team lead, case management, or program coordination experience preferred.
• Experience working with Direct Support Professionals or in a community-based service environment is a plus.

Responsibilities

• Train, supervise, and support Direct Support Professionals to ensure high-quality service delivery.
• Create and maintain weekly staff schedules, ensuring all contracted service hours are appropriately covered.
• Conduct performance evaluations and provide ongoing coaching and constructive feedback to DSPs.
• Develop and implement Individual Service Plans (ISPs) in partnership with appropriate stakeholders.
• Monitor and document the effectiveness of ISPs and coordinate adjustments when necessary.
• Advocate for the rights, choices, and needs of the individuals we serve in accordance with their ISP and applicable Ohio requirements.
• Coordinate and facilitate staff training in areas such as communication, crisis intervention, person-centered care, and other required competencies.
• Promote continuous learning, professional development, and the effective use of technology and innovative practices.
• Serve as a liaison among DSPs, individuals served, families, and community resources to support coordinated care and services.
• Facilitate monthly team meetings as required to promote communication, consistency, and collaboration.
• Ensure services comply with Ohio Department of Developmental Disabilities (DODD), Medicaid, and Creative Foundations policies and requirements.
• Stay informed of regulatory and industry changes impacting services for individuals with intellectual and developmental disabilities.
• Follow established crisis intervention and on-call procedures and provide guidance to DSPs during emergency situations.
• Provide direct coverage when a scheduled shift is abandoned or cannot otherwise be filled.
• Maintain accurate and timely documentation related to service delivery, incidents, staffing, and employee performance.
• Prepare and submit required reports to leadership within established deadlines.

Skills

Leadership

Staff scheduling

Communication

Multitasking

Organizational skills

Person-centered care

Emergency response

Technology adoption

I/DD knowledge

Education

High school diploma or GED

Associate or Bachelor's in human services/related field

Job description

Creative Foundations, Inc. is seeking a Supportive Living Coordinator to lead Direct Support Professionals delivering person-centered services to individuals with I/DD in Ohio. You will supervise staff, manage schedules, and ensure ISP development aligns with regulatory requirements.

The role emphasizes coaching, performance evaluations, and coordinating with families and stakeholders to ensure high-quality, consistent care. Strong communication and organizational skills are essential.