Director of Operations Logistics & Data Analytics

ImpactLife; Springfield (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

On Demand Pay

Medical, Dental, and Vision insurance

401K with employer match

Paid time off from day one

Life Insurance

Job summary

ImpactLife seeks a Director of Operations Logistics & Data Analytics to lead a team delivering efficient scheduling and analytics across the Donor Outreach and Collections functions. You will guide resource utilization, develop predictive analytics, and ensure data-driven decisions throughout the four-state region.

The role demands strong leadership and communication, collaboration with internal and external stakeholders, and a focus on budget support and organizational targets within an on-site

Qualifications

• Minimum of five (5) years of leadership experience.
• Bachelor's degree required; Master's degree preferred.
• Working experience in logistics and/or scheduling, preferred.
• Equivalent combination of demonstrated work experience and education may be considered.
• Demonstrated skills in written and verbal communications, effectively communicating to individuals and groups.

Responsibilities

• Oversee scheduling and logistics for Donor Outreach and Collections to optimize use of human and capital resources across four-state area.
• Guide decision-making using cost structure to align resources with demand.
• Analyze staffing metrics and set targets with operations leadership.
• Identify and implement process improvements with measurable outcomes.
• Lead data-driven decision making and communicate outputs across roles.

Skills

Leadership

Communication

Collaboration

Data analysis

Problem solving

Education

Bachelor's degree

Master's degree (preferred)

Job description

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World.

We are looking for committed individuals who demonstrate good character, use clear communication, and can collaborate alongside professionals who believe in the power of integrity and teamwork.

As a member of the Leadership Team, the Director, Operations Logistics & Data Analytics is responsible for the leadership of a team that will ensure efficiency within the Operations Division of ImpactLife. Logistics oversight includes streamlining a structure and processes to provide optimal scheduling of both human and capital resources across the Donor Outreach and Collections functions. The Director will also be responsible for analysis of data to create actionable plans and support projects and process improvement initiatives across the Operations Division

Qualifications include bachelor’s degree with preference given to candidates with a graduate degree. Supply Chain, Logistics, and/or Operations experience are required, blood center experience is helpful.

At ImpactLife we keep our mission, vision, and values at the forefront as we lead our teams. As a leader you will lead, inspire, and mentor with clear communication leading to collaboration within your team and across the organization remaining focused on achieving our tactical goals and fulfilling our strategic initiatives.

This position will be located on-site in our Davenport, IA (preferred); Earth City, MO; Springfield, IL; or Urbana, IL location.

Director, Operations Logistics & Data Analytics Duties And Responsibilities

• Oversight of direct and indirect team responsible for scheduling and logistics within Donor Outreach and Collections. Director and the team should be willing to challenge the status quo to determine the most optimal and efficient way to schedule both human and capital resources across the four-state operating area to maximize collections. This includes scheduling of both fixed donor center and mobile collection operations.
• Uses strong understanding of cost structure to help guide decision-making on how to utilize existing resources in the most efficient way. Makes recommendations on resources to ensure our human and capital resources match demand.
• Helps to analyze staffing metrics and trends and set targets in conjunction with operational leadership.
• Helps to identify process improvement opportunities and uses standard PI techniques to build collaboration around the process changes needed. Makes sure that metrics related to the initiative are agreed-upon and monitored prior to the change, during the change and after the change to ensure desired outcome.
• Strong focus on data-driven decision making. Makes recommendations based on a balanced data approach – financial, donor/community satisfaction, safety and employee engagement.
• The Director must maintain strong skills using various technology tools. Must be able to gather and connect data points to develop output that is user friendly and drives decision making. Must be able to explain the output of data to others in various roles within the organization.
• Develop and launch a focused and consistent approach of predictive analytics to better forecast the coming weeks and months of operations.
• Strong knowledge of available data points with the ability to pare it down to the most critical few. Ensure scorecards for various functions are focused on the right metrics and aligned with organizational targets.
• Works collaboratively with internal stakeholders to fully understand data sources to gather information and ensure optimal system collaboration and functionality.
• Works collaboratively with external national organizations to maximize the use of data available from their databases for organizational decision making and benchmarking against other blood centers.
• Responsible for data support for the annual budget process to set weekly registration goals as well as other key assumptions. Works closely with Donor Outreach and Collections leadership to ensure an efficient and timely process.

What does it take to change the world?

• Minimum of five (5) years of leadership experience required.
• Bachelor's degree required. Master's degree preferred.
• Working experience in logistics and/or scheduling, preferred.
• Equivalent combination of demonstrated work experience and education may be considered.
• Demonstrated skills in written and verbal communications, effectively communicating to individuals and groups from all segments of the public, and with all employees of the organization.
• Pre-employment background check and drug screen are required.

What does the change mean to you?

• An opportunity to make a difference in your community
• Industry leading pay rates
• On Demand Pay
• An excellent benefit package:
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account/Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services

Some jobs change your life. Others change the world. At ImpactLife, we do both.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and makes a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Equal Opportunity Employer