Lead Dockhand

Suntex Marinas; Pella (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Suntex Marinas in Pella, Iowa is seeking a Lead Dockhand to oversee operations and ensure a superior marina experience for guests. Key responsibilities include leading dockhands, assisting with customer boating needs, and maintaining a clean and safe marina area. Candidates should have prior dockhand experience, strong customer service skills, and the ability to work independently. The position requires physical capability to lift up to 30 pounds and may include working weekends and holidays.

Qualifications

• Must have prior experience as a dockhand.
• Ability to work independently to achieve goals and targets.
• Some knowledge of marina operations or willingness to be trained.

Responsibilities

• Assist with leading a team of dock hands.
• Assist customers with general boating needs.
• Provide high-level guest service.

Skills

Customer service

Marina operations

Team leadership

Job description

Job Posting

Lead Dockhand

Department: Docks.

Reports To: Dockmaster or General Manager.

Position Purpose

The Lead Dockhand may be the first person our guests interact with when arriving to the marina. It is important that they deliver a superior marina experience to all our guests. Lead dock hands assist the Dockmaster and direct Dockhands in all duties related to the marina. Doing so while being friendly, positive, and accommodating, they also keep the area clean, safe, and well maintained.

Duties and Responsibilities

• Assist with leading a team of dock hands and supervising related operations
• Assist customers and guests with general boating needs per the direction of the Dockmaster including but not limited to securing boats to docks, black water pump out, waste disposal, and general facility sanitation
• Provide the highest level of guest service creating the best and most memorable experience for both customers and members
• Comply with all OSHA and environmental regulations, adhering to all site rules, processes, policies, and expectations, including proper wear of PPE as required for a specified task or work area

Education and Experience

• Must have prior experience as a dockhand
• Ability to work independently to achieve goals and targets
• Some knowledge of marina operations or willingness to be trained in them
• Proven track record or innate ability to interface with customers positively and successfully

Working Conditions / Physical Requirements

• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
• Must be able to swim or be willing to wear a personal flotation device in instances of emergency
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.