Dockmaster

Suntex Marinas; Shalimar (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Suntex Marinas in Shalimar, Florida, seeks a Dockmaster to lead dock operations and provide outstanding customer service. Responsibilities include managing dockhands, ensuring safe and clean marina conditions, and facilitating fuel operations, among others.

The ideal candidate should possess comprehensive knowledge of marina operations and demonstrate effective leadership and communication skills. This role also requires physical capability and a positive attitude to enhance guest experiences.

Qualifications

• Broad knowledge of marina operations, boat lifting, handling, and maintenance.
• Capacity to manage and motivate staff effectively.
• Proficient communication and customer relation skills.

Responsibilities

• Provide high-level guest services and expedite requests from vessels.
• Schedule and manage dockhands for marina-related duties.
• Inspect docks and coordinate maintenance to uphold safety standards.

Skills

Knowledge of marina operations

Ability to manage and motivate staff

Proficient communication skills

Positive attitude

Job description

Position Purpose

The Dockmaster is often the first person our customers will interact with when arriving by vessel. The Dockmaster is a strong and motivating leader responsible for the overall operation of the docks. This includes scheduling dockhands, communicating with vessel captains, managing reservations, maintaining safety and cleanliness of the marina, overseeing fuel operations, providing high‑level guest services and concierge, training new team members, and securing the marina and vessels in the event of inclement weather.

Job Information

Job Title: Dockmaster

Department: Docks

Reports To: General Manager

Duties and Responsibilities

• Sets and provides the highest level of customer/guest services and expedites any and all requests from vessels.
• Schedules and manages all dockhands in marina‑related duties such as securing boats, fueling, black‑water pump‑outs, connecting and monitoring utility services, and waste disposal. Leads the dockhands by example.
• Performs daily inspection of the docks, works with the maintenance manager to schedule general repair and maintenance of the docks in order to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement.
• Routinely operates motors, water vehicles, and other mechanized equipment.

Education and Experience

• A broad knowledge of marina operations, boat lifting, boat handling and towing, and equipment maintenance.
• Ability to manage and motivate staff.
• A positive attitude, proficient communication skills, and the ability to relate to customers in a luxury environment.
• Understanding of common marina operational documentation such as agreements, contracts, terms and conditions, marina regulations, and ability to analyze them.

Working Conditions / Physical Requirements

• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds.
• Must be able to swim or be willing to wear a personal flotation device in cases of emergency.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to express oneself and effectively convey directions and clear instructions to a team of individuals.

Statement of Purpose

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Equal Employment Opportunity Statement

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.