Lead Direct Support Pro: Mentor & Coordinator

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 23,350 - 29,687; Full time

Job summary

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Waterloo, Iowa seeks a Lead Direct Support Professional (House 16) to supervise and guide participants per their plans.

You will train staff, monitor documentation, and coordinate services, ensuring quality support and strong communication with families and partners. Responsibilities include coordinating transportation, crisis intervention when needed, maintaining records, and building rapport with participants while upholding organizational values

Qualifications

• High school diploma or GED, required.
• A minimum of 1 year related experience, preferred. Must be CPR/First Aid and Medication Management certified within 6 months of starting employment.
• Effective written and verbal communication skills.
• Ability to effectively instruct persons with disabilities.
• Ability to adjust to unexpected or different situations.
• Computer proficiency.
• Reliable cellphone.
• Ability to handle and maintain confidential information.
• Possess a positive attitude and influence others with similar enthusiasm.
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license, and automobile insurance, required.
• Ability to use good judgment, discretion, and initiative.

Responsibilities

• Acts as primary contact for parents/guardians of program participants at assigned site, county workers, and medical appointments.
• Monitors schedules of program participants, cleanliness of assigned site, and time off for program participant.
• Drives program participants to and from appointments, events, stores, activities, etc.
• Maintains and reviews all documentation and paperwork for assigned site and submits it to the appropriate Program Manager in a timely manner.
• Assists with training new Team Members scheduled to work at the site.
• Supervises the completion of Individual Program Plans and required documentation.
• Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities.
• Submits documentation for program participants in a timely manner.
• Builds rapport with program participants through effective communication based on the participants’ communication style.
• Provides crisis intervention as needed to defuse situations, determine appropriate intervention, and contact the necessary support systems. Complies with all reporting requirements related to crisis intervention.
• Maintains professional and ethical relationships with program participants, program participant family and friends, co-workers, and other agencies.
• Assists program participants with developing strategies, making informed choices, and following through on responsibilities.
• Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths.
• Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate.
• Ensures program participants have access to appropriate resources and helps with coordination of those resources if needed.
• Provides ongoing assessment of program participants to identify needs and support their capabilities, strengths, and preferences.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Skills

Effective written and verbal comms

Instruct persons with disabilities

Computer proficiency

Reliable transportation

Valid driver’s license

Confidential information handling

Education

High school diploma or GED

CPR/First Aid certification within 6 months

Medication Management certification within 6 months

Job description

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Waterloo, Iowa seeks a Lead Direct Support Professional (House 16) to supervise and guide participants per their plans.

You will train staff, monitor documentation, and coordinate services, ensuring quality support and strong communication with families and partners. Responsibilities include coordinating transportation, crisis intervention when needed, maintaining records, and building rapport with participants while upholding organizational values