Lead Digital Workplace Engineer: UX, Automation & Services

K&L Gates; Charlotte (NC); On-site; USD 128,000 - 249,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

401(k) Retirement Plan

Paid Time Off (25-30 days per year)

Professional Development Opportunities

Job summary

K&L Gates is seeking a Team Lead: Digital Workplace Engineer in Charlotte, NC to oversee user experience and performance across digital workplace services. This role provides strategic and operational leadership for endpoint engineering ensuring improved productivity and service quality.

The ideal candidate will have at least 7 years of experience in digital workplace engineering, a strong understanding of automation, and a proven track record in user experience improvement. Competitive salary ranges from $128,000 to $249,000 based on expertise and market factors.

Qualifications

• 7+ years in digital workplace / endpoint engineering.
• Experience driving automation and process maturity.
• Proven track record partnering with Service Desk organizations.

Responsibilities

• Own the entire digital workplace user experience.
• Establish metrics for DEX and monitor user sentiment.
• Conduct root cause analysis and remove recurring issues.

Skills

Windows

Endpoint management

Azure

Automation

Stakeholder influence

Communication skills

Job description

K&L Gates is seeking a Team Lead: Digital Workplace Engineer in Charlotte, NC to oversee user experience and performance across digital workplace services. This role provides strategic and operational leadership for endpoint engineering ensuring improved productivity and service quality.

The ideal candidate will have at least 7 years of experience in digital workplace engineering, a strong understanding of automation, and a proven track record in user experience improvement. Competitive salary ranges from $128,000 to $249,000 based on expertise and market factors.