Lead Digital Workplace Engineer: UX, Automation & Services

K&L Gates; Chicago (IL); Hybrid; USD 128,000 - 249,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

401(k) Retirement Plan and Profit Sharing

Paid Time Off (25-30 days per year)

Flexible Spending Accounts

Hybrid/Remote Work Opportunities

Job summary

K&L Gates is seeking a Team Lead: Digital Workplace Engineer to oversee user experience and reliability of digital workplace services across the firm. This role will provide strategic leadership in endpoint engineering, aiming to improve productivity and user experience.

The ideal candidate will have 7+ years of experience in endpoint engineering and a proven track record in enhancing user experiences through metrics, automation, and process improvements. The position offers a competitive salary and a wide range of employee benefits, including health insurance and a hybrid work model.

Qualifications

• Proficiency in Windows and endpoint management.
• Exceptional stakeholder influence and communication skills.
• 7+ years of experience in digital workplace/endpoint engineering.
• Experience driving automation and standardization.

Responsibilities

• Oversee user experience for digital workplace services.
• Establish metrics for DEX and monitor user sentiment.
• Conduct root cause analysis to remove recurring issues.
• Lead vendor performance aligned with service agreements.

Skills

Proficiency in Windows

endpoint management

Azure

automation

stakeholder influence

communication skills

7+ years in digital workplace/endpoint engineering

KPI definition and performance reporting

Job description

K&L Gates is seeking a Team Lead: Digital Workplace Engineer to oversee user experience and reliability of digital workplace services across the firm. This role will provide strategic leadership in endpoint engineering, aiming to improve productivity and user experience.

The ideal candidate will have 7+ years of experience in endpoint engineering and a proven track record in enhancing user experiences through metrics, automation, and process improvements. The position offers a competitive salary and a wide range of employee benefits, including health insurance and a hybrid work model.